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Knowledge-Intensive Business Services

In: Understanding Knowledge-Intensive Business Services

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  • Malgorzata Zieba

    (Gdańsk University of Technology)

Abstract

This chapter discusses the issues related to the knowledge-intensive business services (KIBS). It presents the genesis of these companies, their definitions and classifications. There is a lot of unanimity and ambiguity on the definition, classification and typology of knowledge-intensive business services companies, as well as the whole sector of such firms. In this chapter, the author presents a detailed analysis of the definitions, classifications, features of KIBS and their characteristics to picture the full view of those companies. As a result of the analysis, the author clarifies the following definitions and approaches: knowledge-intensive business services, companies offering knowledge-intensive business services, KIBS sector, classification of KIBS sector. The main features of this type of companies are their knowledge intensity and focus on a business client, not on an individual. The chapter also describes in detail the characteristics of such firms, namely: dependence on knowledge, adaptation to customer needs, co-creation of value and co-production of services, creation and support of innovation, regional concentration and impact on the region’s economy and network activities.

Suggested Citation

  • Malgorzata Zieba, 2021. "Knowledge-Intensive Business Services," Knowledge Management and Organizational Learning, in: Understanding Knowledge-Intensive Business Services, chapter 3, pages 49-90, Springer.
    • Handle: RePEc:spr:kmochp:978-3-030-75618-5_3
    DOI: 10.1007/978-3-030-75618-5_3
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