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Knowledge and Knowledge Management

In: Understanding Knowledge-Intensive Business Services

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  • Malgorzata Zieba

    (Gdańsk University of Technology)

Abstract

Knowledge and knowledge management have been examined by researchers for several decades now. However, there is still no unanimity among researchers on those key terms. This chapter clarifies and introduces some notions and classifications that are essential for and applied in the remaining parts of this book. First, the definitions of knowledge are presented, together with its managerial features and a plethora of typologies. Next, there is presented the comparison of the different approaches and types of knowledge management. Among the discussed approaches, there are the Japanese approach, the resource approach and the process approach to knowledge management. There is also a comparison of these approaches presented with their advantages and disadvantages, which is rarely met in the literature. In the final section, the concept of customer knowledge management is briefly presented. The exploration of all those key terms and concepts is a necessary step in better understanding and examination of knowledge-intensive business services (KIBS) conducted in the next sections of this book.

Suggested Citation

  • Malgorzata Zieba, 2021. "Knowledge and Knowledge Management," Knowledge Management and Organizational Learning, in: Understanding Knowledge-Intensive Business Services, chapter 1, pages 1-19, Springer.
    • Handle: RePEc:spr:kmochp:978-3-030-75618-5_1
    DOI: 10.1007/978-3-030-75618-5_1
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    Cited by:

    1. Razieh Dehghani & Raman Ramsin, 2023. "A knowledge management-driven and DevOps-based method for situational method engineering," Information Technology and Management, Springer, vol. 24(3), pages 267-291, September.
    2. Michele Samuele Borgia & Francesca Di Virgilio & Maura La Torre & Muhammad Adnan Khan, 2022. "Relationship between Work-Life Balance and Job Performance Moderated by Knowledge Risks: Are Bank Employees Ready?," Sustainability, MDPI, vol. 14(9), pages 1-20, April.
    3. James Henry Dunne & Peter Harris & Katherine Kinkela, 2023. "Case Study: Impact of Regulatory Restrictions and Tax Policy on Breakeven Analysis and Risk Management," JRFM, MDPI, vol. 16(3), pages 1-23, March.

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