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Managing Service Productivity Using Data Envelopment Analysis

In: Managing Service Productivity

Author

Listed:
  • Ali Emrouznejad

    (Aston University)

  • Emilyn Cabanda

    (Regent University)

Abstract

This chapter provides the theoretical foundation and background on data envelopment analysis (DEA) method. We first introduce the basic DEA models. The balance of this chapter focuses on evidences showing DEA has been extensively applied for measuring efficiency and productivity of services including financial services (banking, insurance, securities, and fund management), professional services, health services, education services, environmental and public services, energy services, logistics, tourism, information technology, telecommunications, transport, distribution, audio-visual, media, entertainment, cultural and other business services. Finally, we provide information on the use of Performance Improvement Management Software (PIM-DEA). A free limited version of this software and downloading procedure is also included in this chapter.

Suggested Citation

  • Ali Emrouznejad & Emilyn Cabanda, 2014. "Managing Service Productivity Using Data Envelopment Analysis," International Series in Operations Research & Management Science, in: Ali Emrouznejad & Emilyn Cabanda (ed.), Managing Service Productivity, edition 127, pages 1-17, Springer.
    • Handle: RePEc:spr:isochp:978-3-662-43437-6_1
    DOI: 10.1007/978-3-662-43437-6_1
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    Cited by:

    1. Aydın Özdemir & Hakan Kitapçı & Mehmet Şahin Gök & Erşan Ciğerim, 2021. "Efficiency Assessment of Operations Strategy Matrix in Healthcare Systems of US States Amid COVID-19: Implications for Sustainable Development Goals," Sustainability, MDPI, vol. 13(21), pages 1-17, October.
    2. Unakıtan, Gökhan & Kumbar, Nihal, 2019. "Analysis of feed conversion efficiency in dairy cattle farms in Thrace Region, Turkey," Energy, Elsevier, vol. 176(C), pages 589-595.

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