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MUSA: Multicriteria Satisfaction Analysis

In: Customer Satisfaction Evaluation

Author

Listed:
  • Evangelos Grigoroudis

    (Technical University of Crete)

  • Yannis Siskos

    (University of Piraeus)

Abstract

Multicriteria analysis includes methods, models and approaches that aim to aid the decision-makers to handle semi-structured decision problems with multiple criteria (Siskos and Spyridakos, 1999). Multiple criteria decision problems belong in the category of “ill-structured problems”, given that their rational solution does not preexist, but constitutes an objective of research usually through an interactive process.

Suggested Citation

  • Evangelos Grigoroudis & Yannis Siskos, 2010. "MUSA: Multicriteria Satisfaction Analysis," International Series in Operations Research & Management Science, in: Customer Satisfaction Evaluation, chapter 0, pages 91-121, Springer.
    • Handle: RePEc:spr:isochp:978-1-4419-1640-2_4
    DOI: 10.1007/978-1-4419-1640-2_4
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    Citations

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    Cited by:

    1. Naoum Mylonas & Panagiotis Manolitzas & E. Grigoroudis, 2020. "Data on Creative Industries Ventures’ Performance Influenced by Four Networking Types: Designing Strategies for a Sample of Female Entrepreneurs with the Use of Multiple Criteria Analysis," Data, MDPI, vol. 5(1), pages 1-8, March.
    2. Ferreira, D.C. & Marques, R.C. & Nunes, A.M. & Figueira, J.R., 2018. "Patients’ satisfaction: The medical appointments valence in Portuguese public hospitals," Omega, Elsevier, vol. 80(C), pages 58-76.
    3. Andy Chin Woon Fook & Omkar Dastane, 2021. "Effectiveness of Loyalty Programs in Customer Retention: A Multiple Mediation Analysis," Jindal Journal of Business Research, , vol. 10(1), pages 7-32, June.
    4. Niki Glaveli & Panagiotis Manolitzas & Fotios Vouzas & Chris Liassidis, 2023. "Developing a Sustainable Work Environment for Substitute Teachers: A Multi-Criteria Job Satisfaction Approach," Sustainability, MDPI, vol. 15(2), pages 1-13, January.

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