IDEAS home Printed from https://ideas.repec.org/h/spr/ihichp/978-3-642-01982-1_25.html
   My bibliography  Save this book chapter

Global Processes and Data: The Culture Journey at Hilti Corporation

In: Handbook on Business Process Management 2

Author

Listed:
  • Jan Brocke

    (University of Liechtenstein)

  • Martin Petry
  • Theresa Sinnl
  • Bo Østerberg Kristensen
  • Christian Sonnenberg

Abstract

The role of culture in business processes is often underestimated. Especially the success of Business Process Change depends to a large extent on the employees’ willingness to adapt to a new work environment and eventually accept short-term losses for long-term benefits. We, therefore, engage with the Hilti Corporation analyzing the role of culture in a specific change project. After introducing the Hilti business model, we take a closer look at the measures taken at Hilti to actively manage a global culture by means of the Culture Journey. Against this background, we examine the impact culture may have on Business Process Change. The IT-driven change project Global Processes and Data (GPD) at Hilti serves as an example for exploring the way in which culture affects process change. We conclude deriving some lessons learnt from the Hilti Case on the role of culture in BPM.

Suggested Citation

  • Jan Brocke & Martin Petry & Theresa Sinnl & Bo Østerberg Kristensen & Christian Sonnenberg, 2010. "Global Processes and Data: The Culture Journey at Hilti Corporation," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 539-558, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-01982-1_25
    DOI: 10.1007/978-3-642-01982-1_25
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ihichp:978-3-642-01982-1_25. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.