IDEAS home Printed from https://ideas.repec.org/h/spr/ihichp/978-3-642-01982-1_10.html
   My bibliography  Save this book chapter

Business Process Governance

In: Handbook on Business Process Management 2

Author

Listed:
  • M. Lynne Markus

    (Bentley University)

  • Dax D. Jacobson

Abstract

Good business process governance is necessary for the success of business processes, which in turn are essential for business success. The term business process governance refers to the direction, coordination, and control of individuals, groups, or organizations that are at least to some extent autonomous: that is, not directly subject to the same hierarchical authority. Business process governance comprises a variety of mechanisms that may be impersonal (e.g., laws or rules) or personal (i.e., administered by individuals who may or may not have formally designated responsibility or accountability for governance). All governance mechanisms have pros and cons; some mechanisms are more effective (and more costly) than others. The challenge is to design a cost-effective governance structure, which usually consists of several mechanisms working in combination. This chapter describes various governance mechanisms, identifies their advantages and disadvantages, and provides examples that reveal how governance mechanisms contribute to business process success.

Suggested Citation

  • M. Lynne Markus & Dax D. Jacobson, 2010. "Business Process Governance," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 201-222, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-01982-1_10
    DOI: 10.1007/978-3-642-01982-1_10
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rahimi, Fatemeh & Møller, Charles & Hvam, Lars, 2016. "Business process management and IT management: The missing integration," International Journal of Information Management, Elsevier, vol. 36(1), pages 142-154.
    2. Artur Siurdyban, 2014. "Understanding the IT/business partnership: A business process perspective," Information Systems Frontiers, Springer, vol. 16(5), pages 909-922, November.
    3. Kirchner, Alexander & Labusch, Nils & Lopez Cordoba, Adriana & Sartor, Sebastian & Tumbas, Sanja & Villalon, Enrique & Wiethoff, Sebastian, 2011. "Network e-Volution," ERCIS Working Papers 11, University of Münster, European Research Center for Information Systems (ERCIS).
    4. Heitor Mansur Caulliraux & Thais Spiegel & Adriano Proen?a, 2012. "Process Management and Organizational Structure in Large Brazilian Companies: Multiple Case Study," Business and Management Research, Business and Management Research, Sciedu Press, vol. 1(2), pages 48-68, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ihichp:978-3-642-01982-1_10. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.