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An Empirical Study of Blockchain Technology, Innovation, Service Quality and Firm Performance in the Banking Industry

In: Eurasian Economic Perspectives

Author

Listed:
  • A. G. Rekha

    (Research wing- SBIL, State Bank of India)

  • A. G. Resmi

    (Business Studies and Social Sciences, Christ (Deemed to be University))

Abstract

Despite the potential promises that blockchain technology (BT) offers to the financial services sector, its large-scale implementations are still in a nascent stage. There is no consensus on what benefits BT may bring, and there is always a possibility of difference between expected benefits and experienced real-world impact. Since the actual impact can be assessed only after large-scale implementations by financial institutions, there is little empirical evidence available in the literature. In this context, this research seeks to explore the potential impact of BT by developing and empirically testing a model. For this purpose, we have identified four dimensions of BT, namely, Decentralization, Transparency, Trustlessness, and Security. The impact of BT on innovation, service quality, and firm performance is assessed based on the extent to which these dimensions are present in the organization. The linkages of the latent constructs are estimated by analyzing the primary data collected from senior managers of various banks in India. The findings of this study provide several important considerations regarding the implementation of BT.

Suggested Citation

  • A. G. Rekha & A. G. Resmi, 2021. "An Empirical Study of Blockchain Technology, Innovation, Service Quality and Firm Performance in the Banking Industry," Eurasian Studies in Business and Economics, in: Mehmet Huseyin Bilgin & Hakan Danis & Ender Demir & Sofia Vale (ed.), Eurasian Economic Perspectives, pages 75-89, Springer.
    • Handle: RePEc:spr:eurchp:978-3-030-63149-9_5
    DOI: 10.1007/978-3-030-63149-9_5
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    Cited by:

    1. Syed Abdul Rehman Khan & Asif Razzaq & Zhang Yu & Sharon Miller, 2021. "Retracted: Industry 4.0 and circular economy practices: A new era business strategies for environmental sustainability," Business Strategy and the Environment, Wiley Blackwell, vol. 30(8), pages 4001-4014, December.
    2. Rashed Al Karim & Md Karim Rabiul & Mahima Ishrat & Pornpisanu Promsivapallop & Sakia Kawser, 2023. "Can Blockchain Payment Services Influence Customers’ Loyalty Intention in the Hospitality Industry? A Mediation Assessment," Administrative Sciences, MDPI, vol. 13(3), pages 1-17, March.
    3. Ankit Dhiraj & Sanjeev Kumar & Divya Rani & Simon Grima & Kiran Sood, 2023. "Blockchain Payment Services in the Hospitality Sector: The Mediating Role of Data Security on Utilisation Efficiency of the Customer," Data, MDPI, vol. 8(8), pages 1-14, July.

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