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Recast the Business Model

In: Breaking Through

Author

Listed:
  • Sandra Vandermerwe

Abstract

Without a deep grounding in why customer focus is the business model to follow and what it means, there won’t be the emotional or cognitive understanding that is needed to take the process the next step. As practitioners and the literature have recently emphasized, both these components are important if any meaningful change is to occur. People have to feel the need to do things differently and be exposed to problems at first hand rather than merely be told or persuaded on a purely rational basis. The latter was the case only a decade ago when change initiatives were regimented and people obeyed as they responded to, rather than invented, the environment.

Suggested Citation

  • Sandra Vandermerwe, 2004. "Recast the Business Model," Palgrave Macmillan Books, in: Breaking Through, chapter 0, pages 28-48, Palgrave Macmillan.
  • Handle: RePEc:pal:palchp:978-0-230-51430-0_3
    DOI: 10.1057/9780230514300_3
    as

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