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Re-Create: customer-centric management

In: Sense and Respond

Author

Listed:
  • Susan Barlow
  • Stephen Parry
  • Mike Faulkner

Abstract

Old certainties and structures are continually being swept away by the pace of technological progress, such as the provision of online internet services. These advances place enormous demands on an organisation’s IT infrastructure and application support, which must be planned and built with continuous adaptability in mind; it must be flexible and scalable, so that it can meet the changing needs of the organisation and its customers.

Suggested Citation

  • Susan Barlow & Stephen Parry & Mike Faulkner, 2005. "Re-Create: customer-centric management," Palgrave Macmillan Books, in: Sense and Respond, chapter 0, pages 147-158, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-50814-9_10
    DOI: 10.1057/9780230508149_10
    as

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