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The Future of Engaged Knowledge Management

In: Engaged Knowledge Management

Author

Listed:
  • Kevin C. Desouza
  • Yukika Awazu

Abstract

Thus far we have shown how knowledge management must be engaged with to get suitable results for investments in the effort. In doing so, we have outlined eight topics that call for a renewed effort to realign current knowledge management practices in order for an organization to be poised for success. We began by highlighting tensions when trying to exert centralized versus decentralized control over knowledge management programs. Following this, we highlighted the three missing capabilities that will need due attention as knowledge management programs advance. Next came the intricacies of four senior-level knowledge personnel, the need to pay attention to the concept of distributedness and its impacts on knowledge management, how to garner and leverage knowledge from external sources, how best to engage in the management of customer knowledge, and the intricacies of knowledge markets. Finally, we surveyed the design of knowledge management systems.

Suggested Citation

  • Kevin C. Desouza & Yukika Awazu, 2005. "The Future of Engaged Knowledge Management," Palgrave Macmillan Books, in: Engaged Knowledge Management, chapter 10, pages 196-209, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-00607-2_10
    DOI: 10.1057/9780230006072_10
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    Cited by:

    1. Awazu, Yukika, 2006. "Managing technology alliances: The case for knowledge management," International Journal of Information Management, Elsevier, vol. 26(6), pages 484-493.

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