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Innovative data sources for performance measurement along the value chain

In: Research Handbook on Performance Measurement for Management Control

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  • Matthias D. Mahlendorf

Abstract

This chapter explores the use of innovative data sources for performance measurement along the value chain. Performance measurement traditionally relies on structured internal data, such as enterprise resource planning systems’ key performance indicators. However, recent technological innovations enable the development of innovative performance measures from unstructured data sources. I review research articles that employ language processing, online ratings, images, sensor data, and other innovative data sources for performance measurement. I also provide examples from corporate practice that may offer promising avenues for future research.

Suggested Citation

  • Matthias D. Mahlendorf, 2024. "Innovative data sources for performance measurement along the value chain," Chapters, in: Anne M. Lillis & Jennifer Grafton (ed.), Research Handbook on Performance Measurement for Management Control, chapter 15, pages 280-301, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:21441_15
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    File URL: https://www.elgaronline.com/doi/10.4337/9781803920672.00026
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