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Customer Xperience Leadership:A Blueprint to Maximize Performance

Author

Listed:
  • Nadav Goldschmidt

    (The Center of Xperience Leadership, Israel)

Abstract

The success of private sector companies as well as public sector organizations is positively correlated with the level of customer experience they deliver. Outstanding experiences lead to high performance, satisfied customers, and many other positive outcomes. Poor experiences lead to countless negative problems and obstacles within the company and dissatisfied, frustrated customers outside.

Individual chapters are listed in the "Chapters" tab

Suggested Citation

  • Nadav Goldschmidt, 2024. "Customer Xperience Leadership:A Blueprint to Maximize Performance," World Scientific Books, World Scientific Publishing Co. Pte. Ltd., number 13077, August.
    • Handle: RePEc:wsi:wsbook:13077
    as

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    File URL: https://www.worldscientific.com/worldscibooks/10.1142/13077
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    Book Chapters

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    More about this item

    Keywords

    Customer Experience; Service-Leadership; Service-Related Technology (IOT; AI; AR); Hyper-Personalization; Customer Profitability; Measuring Experiences; Customer Journey; Customer Analytics; Human-experience; Self-Service;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration

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