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Consumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Region

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  • Elisa Muzzini

Abstract

Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However, regulators must take further actions to firmly move up the "ladder of consumer engagement," from merely providing information to actively consulting with consumers. In particular, consumer participation would benefit from more open disclosure policies, more effective strategies to reach out to the poor, and, tighter regulatory intervention to hold service providers accountable for resolving consumer complaints.

Suggested Citation

  • Elisa Muzzini, 2005. "Consumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Region," World Bank Publications - Books, The World Bank Group, number 7383.
    • Handle: RePEc:wbk:wbpubs:7383
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    References listed on IDEAS

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    1. Warrick Smith, 1997. "Utility Regulators : The Independence Debate," World Bank Publications - Reports 11570, The World Bank Group.
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    Cited by:

    1. Hongjoo Hahm & Tientip Subhanij & Rui Almeida, 2021. "Finteching remittances in paradise: A path to sustainable development," Asia and the Pacific Policy Studies, Wiley Blackwell, vol. 8(3), pages 435-453, September.
    2. Chukwuma Agu & Vincent A. Onodugo, 2009. "Capacity, Proximity and the Limitations of Infrastructure Services Decentralisation for Poverty Reduction," Journal of Infrastructure Development, India Development Foundation, vol. 1(2), pages 153-178, December.
    3. Christine Brandstätt & Gert Brunekreeft & Nele Friedrichsen, 2013. "The Need for More Flexibility in the Regulation of Smart Grids – Stakeholder Involvement," Bremen Energy Working Papers 0013, Bremen Energy Research.
    4. Nele Friedrichsen & Christine Brandstätt & Gert Brunekreeft, 2014. "The need for more flexibility in the regulation of smart grids – stakeholder involvement," International Economics and Economic Policy, Springer, vol. 11(1), pages 261-275, February.
    5. Judith Clifton & Daniel Díaz-Fuentes & Marcos Fernández-Gutiérrez, 2014. "The impact of socio-economic background on satisfaction: evidence for policy-makers," Journal of Regulatory Economics, Springer, vol. 46(2), pages 183-206, October.
    6. Alexander, Ian, 2014. "Developing countries experience and outlook: Getting the framework right," Utilities Policy, Elsevier, vol. 31(C), pages 184-187.
    7. Khanna,Ashish & Singh,Daljit & Swain,Ashwini K & Narain,Mudit, 2015. "Transforming electricity governance in India : has India?s power sector regulation enabled consumers? power ?," Policy Research Working Paper Series 7275, The World Bank.
    8. Peter McCawley, 2010. "Infrastructure policy in Asian developing countries," Asian-Pacific Economic Literature, The Crawford School, The Australian National University, vol. 24(1), pages 9-25, May.

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