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Kundendialog-Management
Editor
- Nils Hafner(Hochschule Luzern Wirtschaft)Sophie Hundertmark(Hochschule Luzern Wirtschaft)
Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
DOI: 10.1007/978-3-658-42851-8
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Book Chapters
The following chapters of this book are listed in IDEAS- Nils Hafner, 2024. "Strategisches Kundendialogmanagement – die Automatisierungsentscheidung datenbasiert fällen," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 3-16, Springer.
- Gregorio Uglioni, 2024. "Die vier Bausteine einer menschenzentrierten Kultur: Die Zutaten für ein gesundes Frühstück," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 17-36, Springer.
- Dominik Georgi & Jan-Erik Baars, 2024. "Effektives Kundendialogmanagement durch eine kundenzentrierte Organisation," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 37-53, Springer.
- Sebastian Pyka & Uwe Stuhldreier, 2024. "Digitaler Kunde im Mittelpunkt – Die Persönliche Versicherungsmaschine der HUK24," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 55-73, Springer.
- Claudia Bünte, 2024. "KI und Kundendialoge – Darum ist der Faktor Mensch weiter wichtig," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 77-90, Springer.
- Ralf T. Kreutzer, 2024. "Kundendialog-Management in Zeiten der Marketing-Automation," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 91-112, Springer.
- Sarah Seyr, 2024. "Mit Datenkompetenz zur Datenstrategie," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 113-121, Springer.
- Dominic Bolliger & Severin Lienhard, 2024. "Dialoge, die verkaufen: Mit Conversational Automation zur Kundenbindung," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 123-135, Springer.
- Harald Henn, 2024. "Contact Center als zentraler Kommunikationshub," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 139-154, Springer.
- Rémon Elsten, 2024. "Kennzahlen und Controlling im Kundendialog," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 155-167, Springer.
- Anna V. Rozumowski & Marc K. Peter, 2024. "Vertrauen in automatisierte Kundendialoge," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 169-188, Springer.
- Sophie Hundertmark, 2024. "Be the Bot – Versicherungskunden in der Rolle eines Chatbots," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 189-200, Springer.
- Kai Duttle, 2024. "Kundenanliegen verstehen, lösen und daraus lernen," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 201-207, Springer.
- Garry Bachmann, 2024. "Digital Product-Experience @ CSS," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 209-220, Springer.
- Edy Portmann, 2024. "Interaktionen in der Konversationstheorie und auf Basis eines Rechnens mit Worten," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 223-238, Springer.
- Nils Hafner & Sophie Hundertmark, 2024. "Large Language Models im Kundendialog – Chancen, Risiken, Ausblicke," Springer Books, in: Nils Hafner & Sophie Hundertmark (ed.), Kundendialog-Management, chapter 0, pages 239-248, Springer.
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