Competitive Advantage of Customer Centricity
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Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
DOI: 10.1007/978-981-10-4442-7
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Citations
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Cited by:
- Grandi, Benedetta & Burt, Steve & Cardinali, Maria Grazia, 2021. "Encouraging healthy choices in the retail store environment: Combining product information and shelf allocation," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
- Yulia N. Hristova, 2021. "Sustainability of competitive positioning and challenges for intermediaries in the new car market in Bulgaria," Upravlenets, Ural State University of Economics, vol. 12(3), pages 67-80, July.
Book Chapters
The following chapters of this book are listed in IDEAS- Sathit Parniangtong, 2017. "Gaining Sustainable Competitive Advantage," Management for Professionals, in: Competitive Advantage of Customer Centricity, chapter 1, pages 1-18, Springer.
- Sathit Parniangtong, 2017. "Strategy: Roadmap for Market Leadership," Management for Professionals, in: Competitive Advantage of Customer Centricity, chapter 2, pages 19-68, Springer.
- Sathit Parniangtong, 2017. "Problem-Solving Approach to Business Strategy," Management for Professionals, in: Competitive Advantage of Customer Centricity, chapter 3, pages 69-87, Springer.
- Sathit Parniangtong, 2017. "Customer-Centric Thinking," Management for Professionals, in: Competitive Advantage of Customer Centricity, chapter 4, pages 89-111, Springer.
- Sathit Parniangtong, 2017. "Formulating Customer-Driven Strategy," Management for Professionals, in: Competitive Advantage of Customer Centricity, chapter 5, pages 113-159, Springer.
- Sathit Parniangtong, 2017. "Customer Centricity—A Marketing Perspective," Management for Professionals, in: Competitive Advantage of Customer Centricity, chapter 6, pages 161-182, Springer.
- Sathit Parniangtong, 2017. "The Change Journey Toward Customer Centricity," Management for Professionals, in: Competitive Advantage of Customer Centricity, chapter 7, pages 183-204, Springer.
- Sathit Parniangtong, 2017. "Using Collaboration to Create Added-Value for End Customers," Management for Professionals, in: Competitive Advantage of Customer Centricity, chapter 8, pages 205-238, Springer.
- Sathit Parniangtong, 2017. "Gaining the Edge Through Product-Delivery Services," Management for Professionals, in: Competitive Advantage of Customer Centricity, chapter 9, pages 239-275, Springer.
- Sathit Parniangtong, 2017. "Embracing Customers’ Diverse Needs," Management for Professionals, in: Competitive Advantage of Customer Centricity, chapter 10, pages 277-298, Springer.
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