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Driving Service Productivity
Editor
- John Bessant(University of Exeter Business School)Claudia Lehmann(HHL Leipzig Graduate School of Management)Kathrin M. Moeslein(Friedrich-Alexander-University Erlangen - Nuremberg)
Abstract
No abstract is available for this item.Individual chapters are listed in the "Chapters" tab
Suggested Citation
- John Bessant & Claudia Lehmann & Kathrin M. Moeslein (ed.), 2014. "Driving Service Productivity," Management for Professionals, Springer, edition 127, number 978-3-319-05975-4, December.
Handle: RePEc:spr:mgmtpr:978-3-319-05975-4
DOI: 10.1007/978-3-319-05975-4
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Book Chapters
The following chapters of this book are listed in IDEAS- John Bessant & Claudia Lehmann & Kathrin M. Möslein, 2014. "Service Productivity and Innovation," Management for Professionals, in: John Bessant & Claudia Lehmann & Kathrin M. Moeslein (ed.), Driving Service Productivity, edition 127, chapter 1, pages 3-15, Springer.
- Ian Miles & Howard Rush & John Bessant, 2014. "Services Transformation Through New Information Technology: Information Horizons Revisited," Management for Professionals, in: John Bessant & Claudia Lehmann & Kathrin M. Moeslein (ed.), Driving Service Productivity, edition 127, chapter 2, pages 19-41, Springer.
- Stephan Klingner & Stephanie Pravemann & Michael Becker & Klaus-Peter Fähnrich, 2014. "Managing Service Productivity," Management for Professionals, in: John Bessant & Claudia Lehmann & Kathrin M. Moeslein (ed.), Driving Service Productivity, edition 127, chapter 3, pages 43-58, Springer.
- Andy Neely, 2014. "Trends Towards Servitisation," Management for Professionals, in: John Bessant & Claudia Lehmann & Kathrin M. Moeslein (ed.), Driving Service Productivity, edition 127, chapter 4, pages 59-72, Springer.
- Bo Edvardsson, 2014. "Service-Dominant Logic and Service Science as Lenses for Service Productivity," Management for Professionals, in: John Bessant & Claudia Lehmann & Kathrin M. Moeslein (ed.), Driving Service Productivity, edition 127, chapter 5, pages 73-91, Springer.
- Claudia Lehmann & Kathrin M. Möslein, 2014. "Service Productivity at Airports," Management for Professionals, in: John Bessant & Claudia Lehmann & Kathrin M. Moeslein (ed.), Driving Service Productivity, edition 127, chapter 6, pages 95-111, Springer.
- Hagen Habicht & Friedrich W. Heidemann & Alastair Ross, 2014. "Service Productivity in Professional Service Firms," Management for Professionals, in: John Bessant & Claudia Lehmann & Kathrin M. Moeslein (ed.), Driving Service Productivity, edition 127, chapter 7, pages 113-130, Springer.
- John Bessant, 2014. "Service Productivity in the Healthcare Sector," Management for Professionals, in: John Bessant & Claudia Lehmann & Kathrin M. Moeslein (ed.), Driving Service Productivity, edition 127, chapter 8, pages 131-165, Springer.
- Bob Lillis, 2014. "Service Productivity in the Hotel Business," Management for Professionals, in: John Bessant & Claudia Lehmann & Kathrin M. Moeslein (ed.), Driving Service Productivity, edition 127, chapter 9, pages 167-189, Springer.
- Sabine Janeschek & Matthias Gouthier, 2014. "Innovative View on Value Creation – Investigating Requirements for a Holistic Service Life Cycle Management," Management for Professionals, in: John Bessant & Claudia Lehmann & Kathrin M. Moeslein (ed.), Driving Service Productivity, edition 127, chapter 10, pages 191-208, Springer.
- John Bessant & Claudia Lehmann & Kathrin M. Möslein, 2014. "Service Productivity and Innovation," Management for Professionals, in: John Bessant & Claudia Lehmann & Kathrin M. Moeslein (ed.), Driving Service Productivity, edition 127, chapter 11, pages 211-218, Springer.
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