Customer Success Management
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Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
DOI: 10.1007/978-3-031-26178-7
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Citations
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Cited by:
- Hochstein, Bryan & Voorhees, Clay M. & Pratt, Alexander B. & Rangarajan, Deva & Nagel, Duane M. & Mehrotra, Vijay, 2023. "Customer success management, customer health, and retention in B2B industries," International Journal of Research in Marketing, Elsevier, vol. 40(4), pages 912-932.
Book Chapters
The following chapters of this book are listed in IDEAS- Michael Kleinaltenkamp & Katharina Prohl-Schwenke & Laura Elgeti, 2023. "The Rise of a New Business Function: Customer Success (Management)," Management for Professionals, in: Customer Success Management, chapter 1, pages 1-6, Springer.
- Michael Kleinaltenkamp & Katharina Prohl-Schwenke & Laura Elgeti, 2023. "Customer Success and Customer Success Management," Management for Professionals, in: Customer Success Management, chapter 2, pages 7-24, Springer.
- Michael Kleinaltenkamp & Katharina Prohl-Schwenke & Laura Elgeti, 2023. "Customer Success Management Drivers," Management for Professionals, in: Customer Success Management, chapter 3, pages 25-32, Springer.
- Michael Kleinaltenkamp & Katharina Prohl-Schwenke & Laura Elgeti, 2023. "Value-Based Selling," Management for Professionals, in: Customer Success Management, chapter 4, pages 33-37, Springer.
- Michael Kleinaltenkamp & Katharina Prohl-Schwenke & Laura Elgeti, 2023. "Solution Realization," Management for Professionals, in: Customer Success Management, chapter 5, pages 39-43, Springer.
- Michael Kleinaltenkamp & Katharina Prohl-Schwenke & Laura Elgeti, 2023. "Customer-Related Customer Success Management Activities," Management for Professionals, in: Customer Success Management, chapter 6, pages 45-59, Springer.
- Michael Kleinaltenkamp & Katharina Prohl-Schwenke & Laura Elgeti, 2023. "Adapting the Customer Value Proposition," Management for Professionals, in: Customer Success Management, chapter 7, pages 61-67, Springer.
- Michael Kleinaltenkamp & Katharina Prohl-Schwenke & Laura Elgeti, 2023. "Customer Advocacy," Management for Professionals, in: Customer Success Management, chapter 8, pages 69-74, Springer.
- Michael Kleinaltenkamp & Katharina Prohl-Schwenke & Laura Elgeti, 2023. "Customer Success Management Outcomes," Management for Professionals, in: Customer Success Management, chapter 9, pages 75-90, Springer.
- Michael Kleinaltenkamp & Katharina Prohl-Schwenke & Laura Elgeti, 2023. "Customer Success Management Structures," Management for Professionals, in: Customer Success Management, chapter 10, pages 91-100, Springer.
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