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The Power of Customer Misbehavior

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  • Michael Fisher
  • Martin Abbott
  • Kalle Lyytinen

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Suggested Citation

  • Michael Fisher & Martin Abbott & Kalle Lyytinen, 2014. "The Power of Customer Misbehavior," Palgrave Macmillan Books, Palgrave Macmillan, number 978-1-137-34892-0, March.
    • Handle: RePEc:pal:palbok:978-1-137-34892-0
    DOI: 10.1057/9781137348920
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