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The Psychology of Customer Care

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  • James J. Lynch

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  • James J. Lynch, 1992. "The Psychology of Customer Care," Palgrave Macmillan Books, Palgrave Macmillan, number 978-0-230-37532-1, October.
    • Handle: RePEc:pal:palbok:978-0-230-37532-1
    DOI: 10.1057/9780230375321
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