A Research Agenda for Service Marketing
Editor
- Olivier Furrer
- Mikèle Landry
- Chloé Baillod
- Jie Y. Kerguignas
Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
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Book Chapters
The following chapters of this book are listed in IDEAS- Olivier Furrer & Chloé Baillod & Mikèle Landry, 2024. "A growth-share matrix of service marketing research themes," Chapters, in: Olivier Furrer & Mikèle Landry & Chloé Baillod & Jie Y. Kerguignas (ed.), A Research Agenda for Service Marketing, chapter 1, pages 3-20, Edward Elgar Publishing.
- Jochen Wirtz & Werner H. Kunz & Stefanie Paluch & Valentina Pitardi, 2024. "Service robots and their implications for service delivery," Chapters, in: Olivier Furrer & Mikèle Landry & Chloé Baillod & Jie Y. Kerguignas (ed.), A Research Agenda for Service Marketing, chapter 2, pages 23-43, Edward Elgar Publishing.
- Ilaria Dalla Pozza, 2024. "Omnichannel services," Chapters, in: Olivier Furrer & Mikèle Landry & Chloé Baillod & Jie Y. Kerguignas (ed.), A Research Agenda for Service Marketing, chapter 3, pages 45-65, Edward Elgar Publishing.
- Bård Tronvoll & Bo Edvardsson, 2024. "Understanding how service ecosystem actors collaborate for value cocreation," Chapters, in: Olivier Furrer & Mikèle Landry & Chloé Baillod & Jie Y. Kerguignas (ed.), A Research Agenda for Service Marketing, chapter 4, pages 69-90, Edward Elgar Publishing.
- Cécile Delcourt, 2024. "Emotions in service encounters: a review and research agenda," Chapters, in: Olivier Furrer & Mikèle Landry & Chloé Baillod & Jie Y. Kerguignas (ed.), A Research Agenda for Service Marketing, chapter 5, pages 93-129, Edward Elgar Publishing.
- Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2024. "Market Services Innovation Networks (MSINs): enriching the network lineage in innovation studies," Chapters, in: Olivier Furrer & Mikèle Landry & Chloé Baillod & Jie Y. Kerguignas (ed.), A Research Agenda for Service Marketing, chapter 6, pages 133-179, Edward Elgar Publishing.
- Richard Nicholls, 2024. "The future of research on customer-to-customer interaction (CCI)," Chapters, in: Olivier Furrer & Mikèle Landry & Chloé Baillod & Jie Y. Kerguignas (ed.), A Research Agenda for Service Marketing, chapter 7, pages 183-221, Edward Elgar Publishing.
- Rodoula H. Tsiotsou & Sertan Kabadayi & Raymond P. Fisk, 2024. "Advocating human rights and Sustainable Development Goals: an ecosystem-based Transformative Service Research (TSR) approach," Chapters, in: Olivier Furrer & Mikèle Landry & Chloé Baillod & Jie Y. Kerguignas (ed.), A Research Agenda for Service Marketing, chapter 8, pages 225-249, Edward Elgar Publishing.
- Janet Davey & Raechel Johns & Henna M. Leino, 2024. "Strengths-based service solutions: mapping a way forward in marketplace vulnerabilities," Chapters, in: Olivier Furrer & Mikèle Landry & Chloé Baillod & Jie Y. Kerguignas (ed.), A Research Agenda for Service Marketing, chapter 9, pages 251-280, Edward Elgar Publishing.
- Piyush Sharma, 2024. "Intercultural service encounters in the post-COVID-19 world: a research agenda," Chapters, in: Olivier Furrer & Mikèle Landry & Chloé Baillod & Jie Y. Kerguignas (ed.), A Research Agenda for Service Marketing, chapter 10, pages 283-298, Edward Elgar Publishing.
- Rodoula H. Tsiotsou, 2024. "From customer to digital to civic to transformative engagement: a conceptual framework and future research directions," Chapters, in: Olivier Furrer & Mikèle Landry & Chloé Baillod & Jie Y. Kerguignas (ed.), A Research Agenda for Service Marketing, chapter 11, pages 299-324, Edward Elgar Publishing.
- J. Joseph Cronin Jr., 2024. "Revisiting "classic" service research themes in the light of new emerging themes," Chapters, in: Olivier Furrer & Mikèle Landry & Chloé Baillod & Jie Y. Kerguignas (ed.), A Research Agenda for Service Marketing, chapter 12, pages 327-352, Edward Elgar Publishing.
- Olivier Furrer & Jie Yu Kerguignas, 2024. "Expansion and refocusing: two alternative trajectories for service marketing research," Chapters, in: Olivier Furrer & Mikèle Landry & Chloé Baillod & Jie Y. Kerguignas (ed.), A Research Agenda for Service Marketing, chapter 13, pages 353-374, Edward Elgar Publishing.
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Business and Management; Economics and Finance; Geography;All these keywords.
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