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Offshoring Information Technology

Author

Listed:
  • Carmel,Erran
  • Tjia,Paul

Abstract

The decision to source software development to an overseas firm (offshoring) is looked at frequently in simple economic terms - it's cheaper, and skilled labor is easier to find. In practice, however, offshoring is fraught with difficulties. As well as the considerable challenge of controlling projects at a distance, there are differences in culture, language, business methods, politics, and many other issues to contend with. Nevertheless, as many firms have discovered, the benefits of getting it right are too great to ignore. This book explains everything you need to know to put offshoring into practice, avoid the pitfalls, and develop effective working relationships. It covers a comprehensive range of the important offshoring issues: from ROI to strategy, from SLA to culture, from country comparisons to provider marketing. Written for CTOs, CIOs, consultants, and other IT executives, this book is also an excellent introduction to sourcing for business students.

Suggested Citation

  • Carmel,Erran & Tjia,Paul, 2005. "Offshoring Information Technology," Cambridge Books, Cambridge University Press, number 9780521843553, January.
    • Handle: RePEc:cup:cbooks:9780521843553
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    Citations

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    Cited by:

    1. Seungkwon Jang & Heejin Lee & Kyungmin Ko, 2010. "Becoming a Fast Learner in Offshore Software Outsourcing: The Case of Vietnam's FPT Software," International Area Studies Review, Center for International Area Studies, Hankuk University of Foreign Studies, vol. 13(1), pages 183-203, March.
    2. Fadi S. Batarseh & John M. Usher & Joshua J. Daspit, 2017. "Collaboration Capability In Virtual Teams: Examining The Influence On Diversity And Innovation," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(04), pages 1-29, May.
    3. Anandasivam Gopal & Sabari Rajan Karmegam & Balaji R. Koka & William M. Rand, 2020. "Is the Grass Greener? On the Strategic Implications of Moving Along the Value Chain for IT Service Providers," Information Systems Research, INFORMS, vol. 31(1), pages 148-175, March.
    4. Mitra, Raja M., 2009. "IT industry in transformation: opportunities and challenges for India," LSE Research Online Documents on Economics 38353, London School of Economics and Political Science, LSE Library.
    5. Catherine Durnell Cramton & Pamela J. Hinds, 2014. "An Embedded Model of Cultural Adaptation in Global Teams," Organization Science, INFORMS, vol. 25(4), pages 1056-1081, August.
    6. Gupta, Shagufta & Ghosh, Poulomi & Sridhar, V., 2022. "Impact of data trade restrictions on IT services export: A cross-country analysis," Telecommunications Policy, Elsevier, vol. 46(9).
    7. Nidhra, Srinivas & Yanamadala, Muralidhar & Afzal, Wasif & Torkar, Richard, 2013. "Knowledge transfer challenges and mitigation strategies in global software development—A systematic literature review and industrial validation," International Journal of Information Management, Elsevier, vol. 33(2), pages 333-355.
    8. Xiaolong Zou & Sheela Pradhan & Anmol Mukhia, 2022. "Nepal's hydropower development: Predicament and dilemma in policy‐making," Natural Resources Forum, Blackwell Publishing, vol. 46(1), pages 60-72, February.
    9. Rudy Hirschheim & Jens Dibbern & Armin Heinzl, 2008. "Foreword to the special issue on IS sourcing," Information Systems Frontiers, Springer, vol. 10(2), pages 125-127, April.
    10. Oshri, Ilan & Sidhu, Jatinder S. & Kotlarsky, Julia, 2019. "East, west, would home really be best? On dissatisfaction with offshore-outsourcing and firms' inclination to backsource," Journal of Business Research, Elsevier, vol. 103(C), pages 644-653.
    11. Rodgers, Peter & Khan, Zaheer & Tarba, Shlomo & Nurgabdeshov, Assylbek & Ahammad, Mohammad F., 2019. "Exploring the determinants of location choice decisions of offshored R&D projects," Journal of Business Research, Elsevier, vol. 103(C), pages 472-483.
    12. Joseph W. Rottman & Mary C. Lacity, 2008. "A US Client’s learning from outsourcing IT work offshore," Information Systems Frontiers, Springer, vol. 10(2), pages 259-275, April.
    13. Chipalkatti Niranjan & Buchanan Bonnie G. & Koch Bruce & Doh Jonathan, 2013. "Enhancing Value in IT Services Offshoring: Real Options Matter," Asia-Pacific Journal of Risk and Insurance, De Gruyter, vol. 8(1), pages 123-147, December.
    14. Yili Hong & Benjamin B.M. Shao, 2021. "On Factors that Moderate the Effect of Buyer‐Supplier Experience on E‐Procurement Platforms," Production and Operations Management, Production and Operations Management Society, vol. 30(4), pages 1034-1051, April.
    15. Ashish Kumar Jha & Indranil Bose, 2021. "Linking Drivers and Outcomes of Innovation in IT Firms: The Role of Partnerships," Information Systems Frontiers, Springer, vol. 23(6), pages 1593-1607, December.
    16. Chen, Jihong & McQueen, Robert J. & Sun, Peter Y.T., 2013. "Knowledge Transfer and Knowledge Building at Offshored Technical Support Centers," Journal of International Management, Elsevier, vol. 19(4), pages 362-376.
    17. Malgorzata Pankowska, 2019. "Information Technology Outsourcing Chain: Literature Review and Implications for Development of Distributed Coordination," Sustainability, MDPI, vol. 11(5), pages 1-28, March.
    18. Vanita Yadav, 2016. "A Flexible Management Approach for Globally Distributed Software Projects," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 17(1), pages 29-40, March.

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