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Technologiekompetenz für erfolgreiches Omnichannel-Marketing

Author

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  • Lehrer, Christiane
  • Jung, Reinhard

Abstract

Konsequent umgesetzt, bietet Omnichannel-Marketing (OCM) ein nahtloses kanalübergreifendes Kundenerlebnis sowie eine personalisierte und zeitlich optimierte Ansprache an den einzelnen Kanälen. Ziel ist es, enge, individuelle Kundenbeziehungen aufzubauen und den Kundenwert zu erhöhen. Die erfolgreiche Umsetzung von OCM erfordert neben einer tiefgreifenden organisationalen Transformation den Einsatz performanter Technologien. Der vorliegende Beitrag gibt einen Überblick über relevante Big-Data-Analytics-Technologien zur systematischen Gewinnung, Speicherung, Analyse und Anwendung von Kundendaten.

Suggested Citation

  • Lehrer, Christiane & Jung, Reinhard, 2019. "Technologiekompetenz für erfolgreiches Omnichannel-Marketing," Marketing Review St.Gallen, Universität St.Gallen, Institut für Marketing und Customer Insight, vol. 36(1), pages 26-35.
    • Handle: RePEc:zbw:hsgmrs:276021
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    References listed on IDEAS

    as
    1. Grewal, Dhruv & Roggeveen, Anne L. & Nordfält, Jens, 2017. "The Future of Retailing," Journal of Retailing, Elsevier, vol. 93(1), pages 1-6.
    2. Bradlow, Eric T. & Gangwar, Manish & Kopalle, Praveen & Voleti, Sudhir, 2017. "The Role of Big Data and Predictive Analytics in Retailing," Journal of Retailing, Elsevier, vol. 93(1), pages 79-95.
    3. Inman, J. Jeffrey & Nikolova, Hristina, 2017. "Shopper-Facing Retail Technology: A Retailer Adoption Decision Framework Incorporating Shopper Attitudes and Privacy Concerns," Journal of Retailing, Elsevier, vol. 93(1), pages 7-28.
    4. Alexander Hübner & Andreas Holzapfel & Heinrich Kuhn, 2016. "Distribution systems in omni-channel retailing," Business Research, Springer;German Academic Association for Business Research, vol. 9(2), pages 255-296, August.
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