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Emotional intelligence and tacit knowledge management in hospitality

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  • Avdimiotis, Spyros

Abstract

Several researchers stressed out the importance of tacit knowledge underlying the fact that it is a type of knowledge, almost impossible to articulate, codify and thus to transfer. Based on the argument of Avdimiotis (2016) that tacit knowledge could be acknowledged, acquired and transferred through employees’ behavioral patterns, the present paper seeks to associate emotions- as determinant factor of behavior- with tacit knowledge management in hospitality establishments. To prove the association a quantitative research was held on a stratified sample of 128 hotel employees in Northern Greece. The research model was based on Nonaka and Takeuchi (1995) SECI knowledge transfer model and Salovey and Mayer Emotional Intelligence model. Findings indicate that both Emotional Intelligence and Tacit knowledge are strongly associated, leading to the inference that E.I. is a structural element of tacit knowledge.

Suggested Citation

  • Avdimiotis, Spyros, 2019. "Emotional intelligence and tacit knowledge management in hospitality," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 5(2), pages 3-10.
    • Handle: RePEc:zbw:espost:215628
    DOI: 10.5281/zenodo.3601651
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    References listed on IDEAS

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    Cited by:

    1. Cem Işık & Ekrem Aydın & Tarik Dogru & Abdul Rehman & Rafael Alvarado & Munir Ahmad & Muhammad Irfan, 2021. "The Nexus between Team Culture, Innovative Work Behaviour and Tacit Knowledge Sharing: Theory and Evidence," Sustainability, MDPI, vol. 13(8), pages 1-21, April.

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    More about this item

    Keywords

    Tacit Knowledge; Emotional Intelligence; Hotel and Human Resources Management;
    All these keywords.

    JEL classification:

    • D8 - Microeconomics - - Information, Knowledge, and Uncertainty
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • D91 - Microeconomics - - Micro-Based Behavioral Economics - - - Role and Effects of Psychological, Emotional, Social, and Cognitive Factors on Decision Making

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