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The Impact of ERP System on Academic Performance: A Case Study Approach

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  • Ahmad Saleh Shatat

    (College of Administrative Sciences, Applied Science University, Bahrain)

Abstract

Enterprise Resource Planning (ERP) system is a very powerful solution to many academic and non-academic institutions in case it has been implemented and used effectively. Otherwise, the system will interrupt several business processes. This research paper investigates the impact of ERP system on academic performance at Sohar University. A survey questionnaire is distributed to several academic stakeholders to investigate the impact of ERP system on academic performance within the University context. A total of 110 questionnaires was received from the key academic stakeholders to examine the relationship between the three core ERP modules i.e. the students’ information module, the financial module, and human resource module. The research outcomes indicate that there is a relationship between the three modules and the academic performance. However, only students’ information module and financial management module demonstrate a significant impact on academic performance, though the human resource module shows no impact on the academic performance at Sohar University. This study is a single case study approach, which might limit the findings to be generalized on other education institutes, but it gives a chance to other researchers to do multiple case studies in other Universities in the region.

Suggested Citation

  • Ahmad Saleh Shatat, 2019. "The Impact of ERP System on Academic Performance: A Case Study Approach," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 18(02), pages 1-18, June.
    • Handle: RePEc:wsi:jikmxx:v:18:y:2019:i:02:n:s0219649219500187
    DOI: 10.1142/S0219649219500187
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    References listed on IDEAS

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    1. Emad M. Kamhawi, 2007. "Critical Factors for Implementation Success of ERP Systems: An Empirical Investigation from Bahrain," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 3(2), pages 34-49, April.
    2. William H. DeLone & Ephraim R. McLean, 1992. "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, INFORMS, vol. 3(1), pages 60-95, March.
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