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Experimental Analysis of Students’ Satisfaction Factors in E-Learning Environment: A Case Study on Saudi Arabian University

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  • Hussein Abdel-Jaber

    (Department of Information Technology and Computing, Faculty of Computer Studies, Arab Open University, Kingdom of Saudi Arabia)

Abstract

Despite the proliferation of studies outlining the immense benefits obtained from e-learning, the understanding of students’ satisfaction with e-learning in developing countries is still unclear. Therefore, this paper investigates the relationship between Saudi students’ satisfaction with online courses and a number of individual, as well as institutional characteristics cited as robust predictors of students’ satisfaction in the educational literature. These include: students’ levels of internet self-efficacy, self-regulated learning, assessment of course and instructors’ interactivity and their evaluation of the Learning Management System (LMS) used. The results indicated that students’ internet self-efficacy and self-regulated learning constitute critical factors influencing students’ satisfaction with e-learning. Further, students’ assessment of course, as well as instructors’ interactivity are found to marginally affect perceived satisfaction with e-learning among Saudi students. The LMS used (Blackboard) seemed to be the weakest factor influencing students’ experience with online education. Overall, based on the results obtained and in order to maximise the benefits of e-learning; this paper recommends for Saudi universities to extensively use LMS to increase the interactions among primary stakeholders: students–instructors, students–students and students–LMS.

Suggested Citation

  • Hussein Abdel-Jaber, 2017. "Experimental Analysis of Students’ Satisfaction Factors in E-Learning Environment: A Case Study on Saudi Arabian University," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(02), pages 1-21, June.
    • Handle: RePEc:wsi:jikmxx:v:16:y:2017:i:02:n:s0219649217500186
    DOI: 10.1142/S0219649217500186
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    References listed on IDEAS

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    1. Arwa Rafeeq Arna'out, 2016. "The Effectiveness of E-Learning Coordinators Performance: Faculty Members Perspective," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 6(1), pages 35-48, January.
    2. Hisham Jameel Bardesi, 2016. "Factors Affecting Demand For Internet Access In Saudi Arabia," Eurasian Journal of Business and Management, Eurasian Publications, vol. 4(3), pages 29-38.
    3. Sadiq M. Sait & Khalid M. Al-Tawil, 2007. "Impact of Internet Usage in Saudi Arabia: A Social Perspective," International Journal of Information Technology and Web Engineering (IJITWE), IGI Global, vol. 2(2), pages 81-115, April.
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    Cited by:

    1. Duha Alsmadi & Jianping Chen & Victor Prybutok & Guruprasad Gadgil, 2017. "E-Learning in Jordanian Higher Education: Cultural Perspectives and Institutional Readiness," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(04), pages 1-19, December.

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