IDEAS home Printed from https://ideas.repec.org/a/wsi/jikmxx/v13y2014i01ns021964921450004x.html
   My bibliography  Save this article

After-Sales Services: Technology Management and Beyond

Author

Listed:
  • Nouha Taifi

    (Industrial Engineering Department, Mohammadia School of Engineering, University Mohammed V, Avenue Ibn Sina 10090, Rabat, Morocco)

Abstract

This paper presents the findings of a long-term scientific research about the role of the after-sales services as a major player in both the supply and value chain. Through an investigation in an epistemological and ontological manner about the innovation and business processes, the organisational infrastructures and collaborations, and the information and communication technologies, the results show in an automotive context that these types of services are indeed involved in both the new product development process and in the operations management. Besides, as a part of the service sector, the after-sales service, in this context and this research, provides significant contributions to change management, since it is now a full actor in technology management and beyond.

Suggested Citation

  • Nouha Taifi, 2014. "After-Sales Services: Technology Management and Beyond," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 13(01), pages 1-9.
    • Handle: RePEc:wsi:jikmxx:v:13:y:2014:i:01:n:s021964921450004x
    DOI: 10.1142/S021964921450004X
    as

    Download full text from publisher

    File URL: http://www.worldscientific.com/doi/abs/10.1142/S021964921450004X
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1142/S021964921450004X?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Aldo Romano, 2009. "Open Business Innovation Leadership," Palgrave Macmillan Books, Palgrave Macmillan, number 978-0-230-23355-3, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Christian Brodhag, 2013. "Research universities, technology transfer, and job creation: what infrastructure, for what training?," Post-Print emse-00804454, HAL.
    2. Antonelli, Gilberto & Cappiello, Giuseppe & Pedrini, Giulio, 2013. "The Corporate University in the European utility industries," Utilities Policy, Elsevier, vol. 25(C), pages 33-41.
    3. Puzzonia Maurizio, 2018. "The Impact of ESG Investment, How Company and University can Collaborate to Realize It with Local Innovation," Journal of Intercultural Management, Sciendo, vol. 10(3), pages 171-194, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wsi:jikmxx:v:13:y:2014:i:01:n:s021964921450004x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tai Tone Lim (email available below). General contact details of provider: http://www.worldscinet.com/jikm/jikm.shtml .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.