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Is Trust the Most Important Human Factor Influencing Knowledge Sharing in Organisations?

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  • M. Max Evans

    (School of Information Studies, McGill University, 3661 Peel St., Montréal, Québec, Canada H3A 1X1, Canada)

Abstract

The present study explores several of the most significant social and cognitive human factors that have been found to motivate or inhibit organisational knowledge sharing in previous empirical studies. Of specific interest is the individual and collective effect that trust, shared language, shared vision, tie strength, homophily and relationship length have on three important conditions necessary for effective knowledge sharing to take place (i.e. willingness to share, willingness to use and perceived receipt of useful knowledge). The study also considers the nature of the employee working relationship (positive versus negative) and the form of knowledge sharing (explicit versus tacit). In total, 275 surveys were completed by employees working on projects at one of Canada's largest multijurisdictional law firms. Quantitative methods were used to examine the relationships between the dependent variables and independent variables, while controlling for all the other variables in the model.

Suggested Citation

  • M. Max Evans, 2013. "Is Trust the Most Important Human Factor Influencing Knowledge Sharing in Organisations?," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 12(04), pages 1-17.
    • Handle: RePEc:wsi:jikmxx:v:12:y:2013:i:04:n:s021964921350038x
    DOI: 10.1142/S021964921350038X
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    References listed on IDEAS

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    1. Michael Cohen, 1999. "Commentary on the Organization Science Special Issue on Complexity," Organization Science, INFORMS, vol. 10(3), pages 373-376, June.
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    Cited by:

    1. M. Max Evans & Ilja Frissen & Anthony K. P. Wensley, 2018. "Organisational Information and Knowledge Sharing: Uncovering Mediating Effects of Perceived Trustworthiness Using the PROCESS Approach," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-29, March.
    2. Brunetta, Federica & Marchegiani, Lucia & Peruffo, Enzo, 2020. "When birds of a feather don't flock together: Diversity and innovation outcomes in international R&D collaborations," Journal of Business Research, Elsevier, vol. 114(C), pages 436-445.
    3. R. Darby & C. Kirke, 2016. "The Development of a KIM Behavioural Framework to Support Science and Technology Knowledge Transfer in the UK Defence Sector. A Case Study Approach," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(03), pages 1-21, September.
    4. Jashim Uddin Ahmed & Afrin Rifat & Nabila Nisha & Md Manirujjaman & Ruth Shrensky, 2016. "Beyond the Border: Yellow Goes International," Global Business Review, International Management Institute, vol. 17(5), pages 1094-1106, October.
    5. Daud Khan & Naushad Ali, 2019. "Knowledge Sharing Concept, Attitude and Influencing Factors: A Case with Indian Academic Librarians," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 18(03), pages 1-22, September.

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