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Using Competence Systems: Adoption Barriers and Design Suggestions

Author

Listed:
  • Rikard Lindgren

    (Viktoria Institute, PO Box 630, SE-40530 Gothenburg, Sweden)

  • Ola Henfridsson

    (Viktoria Institute, PO Box 630, SE-40530 Gothenburg, Sweden)

Abstract

This paper examines barriers to adopting competence systems in knowledge work practice. On the basis of a technology review and a user site investigation, the paper relates the technical features of the investigated competence systems to the adoption barriers identified in six user organizations. The multiple-case study shows that the competence systems can be described as merely traditional personnel administration systems complemented by features that passively archive formalized descriptions of competencies. Building on this observation, the general objective of the paper is to provide design suggestions that facilitate successful integration of competence systems in organizations. The main conclusion of this paper is that competence systems need to have features conveying a technology spirit more in line with the knowledge work practice found in organizations. By researching competence systems and their features specifically, this paper contributes technology-specific knowledge within the area of knowledge management systems.

Suggested Citation

  • Rikard Lindgren & Ola Henfridsson, 2002. "Using Competence Systems: Adoption Barriers and Design Suggestions," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 1(01), pages 65-77.
    • Handle: RePEc:wsi:jikmxx:v:01:y:2002:i:01:n:s0219649202000182
    DOI: 10.1142/S0219649202000182
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    Cited by:

    1. Ikram Bououd & Sana Rouis Skandrani & Imed Boughzala & Mohamed MAKHLOUF, 2016. "Impact of object manipulation, customization and social loafing on competencies management in 3D Virtual Worlds," Information Systems Frontiers, Springer, vol. 18(6), pages 1191-1203, December.
    2. Asiegbu Ikechukwu Francis & Awa H. Okorie & Akpotu Christopher & Ogbonna U. Benson, 2011. "Salesforce Competence Development and Marketing Performance of Industrial and Domestic Products Firms in Nigeria," Far East Journal of Psychology and Business, Far East Research Centre, vol. 2(4), pages 43-59, March.

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