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Factors Affecting The Use Of Public Support Services By Sme Owners: Evidence From A Periphery Region Of Canada

Author

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  • JOSEE AUDET

    (Département de Management, Faculté des sciences de l'administration Université, Laval, Quebec, Quebec, G1K 7P4, Canada)

  • ETIENNE ST-JEAN

    (Département de Management, Faculté des sciences de l'administration Université, Laval, Quebec, Quebec, G1K 7P4, Canada)

Abstract

Public authorities throughout the world, recognizing both the importance and fragility of SMEs, have over the years created agencies and set up numerous venture development support and assistance measures. Despite all these efforts, SME owner-managers do not appear to make maximum use of the services available. Results from a survey of 70 SME owner-managers show that the likelihood of an SME using public support services increases as the perceived usefulness of public agencies and their services increases, and as the level of knowledge of public agencies increases. Furthermore, the probability of using public support services decreases as the experience of the owner-manager increases. On one hand, many owner-managers do not seem to understand the utility or relevance of the services the agencies provide, while on the other, they do not seem to know enough about the agencies working in their region. However, most of the owner-managers who had used the agencies felt the services they had received were appropriate to their needs. Therefore, the problem appears to lie more with the perceptions of certain owner-managers than with the nature or quality of the services themselves.

Suggested Citation

  • Josee Audet & Etienne St-Jean, 2007. "Factors Affecting The Use Of Public Support Services By Sme Owners: Evidence From A Periphery Region Of Canada," Journal of Developmental Entrepreneurship (JDE), World Scientific Publishing Co. Pte. Ltd., vol. 12(02), pages 165-180.
    • Handle: RePEc:wsi:jdexxx:v:12:y:2007:i:02:n:s1084946707000629
    DOI: 10.1142/S1084946707000629
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    References listed on IDEAS

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    1. Baldwin, John R. Bian, Lin Dupuy, Richard Gellatly, Guy, 2000. "Failure Rates for New Canadian Firms: New Perspectives on Entry and Exit," Failure Rates for New Canadian Firms: New Perspectives on Entry and Exit, Statistics Canada, Economic Analysis Division, number stcb5e, March.
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    Cited by:

    1. Fakhrul Anwar Zainol & Wan Norhayate Wan Daud & Nalini Arumugam & Nor Asmahani Ibrahim, 2015. "A Feasibility Study on Business Consulting Services to Small Medium Enterprises (SMEs) by Public University in Malaysia," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 5(2), pages 59-65, April.
    2. Rakićević, Zoran & Omerbegović-Bijelović, Jasmina & Lečić-Cvetković, Danica, 2016. "A model for effective planning of SME support services," Evaluation and Program Planning, Elsevier, vol. 54(C), pages 30-40.
    3. Bojan Ćudić, 2021. "Factors impacting patent applications in European countries," Regional Science Policy & Practice, Wiley Blackwell, vol. 13(3), pages 573-589, June.
    4. Anthony Abiodun Eniola & Harry Entebang, 2017. "SME Managers and Financial Literacy," Global Business Review, International Management Institute, vol. 18(3), pages 559-576, June.
    5. Oparaocha, Gospel Onyema, 2015. "SMEs and international entrepreneurship: An institutional network perspective," International Business Review, Elsevier, vol. 24(5), pages 861-873.
    6. Popoola, Oluwatoyin Muse Johnson & Shehu, Aliyu Mukhtar & Aminu, Ibrahim Murtala & Nik Mat, Nik Kamariah & Nasiru, Abdullahi & Tsagem, Musa Muhammad Tsagem & Kura, Kabiru Maitama, 2012. "The Mediating Effect between Some Determinants of SME Performance in Nigeria," MPRA Paper 66775, University Library of Munich, Germany, revised 2013.
    7. Bojan Ćudić & Iwona Skrodzka, 2021. "‘Soft’ Support Infrastructure And The Performance Of Small And Medium-Sized Enterprises In European Countries," Economic Annals, Faculty of Economics and Business, University of Belgrade, vol. 66(230), pages 67-100, July – Se.

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