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Analysing Uber In Social Media — Disruptive Technology Or Institutional Disruption?

Author

Listed:
  • CHRISTOFER LAURELL

    (Stockholm Business School, Stockholm University, SE-106 91, Stockholm, Sweden)

  • CHRISTIAN SANDSTRÖM

    (Chalmers University of Technology and the Ratio Institute, SE-412 96, Göteborg, Sweden)

Abstract

Extant literature suggests that market disruptions take place because of two main reasons: technological disruption or institutional change. In view of these two alternative explanations, this paper aims to explore how the recent rise of the collaborative consumption platform Uber is perceived by consumers and whether this platform is primarily regarded as a technological innovation or as an institutional disruption. Drawing from a dataset of more than 6500 user-generated contents in social media, our findings suggest that Uber is not primarily perceived as a technological innovation, but rather as an institutional disruption.

Suggested Citation

  • Christofer Laurell & Christian Sandström, 2016. "Analysing Uber In Social Media — Disruptive Technology Or Institutional Disruption?," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(05), pages 1-19, June.
    • Handle: RePEc:wsi:ijimxx:v:20:y::i:05:n:s1363919616400132
    DOI: 10.1142/S1363919616400132
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    Citations

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    Cited by:

    1. Geissinger, Andrea & Laurell, Christofer & Sandström, Christian & Eriksson, Klas & Nykvist, Rasmus, 2019. "Digital entrepreneurship and field conditions for institutional change– Investigating the enabling role of cities," Technological Forecasting and Social Change, Elsevier, vol. 146(C), pages 877-886.
    2. Shokoohyar, Sina & Sobhani, Ahmad & Sobhani, Anae, 2020. "Impacts of trip characteristics and weather condition on ride-sourcing network: Evidence from Uber and Lyft," Research in Transportation Economics, Elsevier, vol. 80(C).
    3. Jorge Tello‐Gamarra & Carlai Netto, 2022. "The sharing economy in social media: An institutional analysis in an emerging country," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 43(4), pages 988-999, June.
    4. Laurell, Christofer & Sandström, Christian, 2018. "Comparing coverage of disruptive change in social and traditional media: Evidence from the sharing economy," Technological Forecasting and Social Change, Elsevier, vol. 129(C), pages 339-344.
    5. Siphokazi NONYUSA & Robertson Khan TENGEH & Gervase Chux IWU & Darlington ONOJAEFE, 2022. "App-Based Ride Services And The Sustainability Of Metered Taxis In South Africa," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 12(3), pages 13-29, September.
    6. Eriksson, Klas & Ernkvist, Mirko & Laurell, Christofer & Moodysson, Jerker & Nykvist, Rasmus & Sandström, Christian, 2019. "A revised perspective on innovation policy for renewal of mature economies – Historical evidence from finance and telecommunications in Sweden 1980–1990," Technological Forecasting and Social Change, Elsevier, vol. 147(C), pages 152-162.
    7. Geissinger, Andrea & Laurell, Christofer & Sandström, Christian, 2020. "Digital Disruption beyond Uber and Airbnb—Tracking the long tail of the sharing economy," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    8. Bhimani, Hardik & Mention, Anne-Laure & Barlatier, Pierre-Jean, 2019. "Social media and innovation: A systematic literature review and future research directions," Technological Forecasting and Social Change, Elsevier, vol. 144(C), pages 251-269.

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