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Expert decision making

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  • Robert J. B. Hutton
  • Gary Klein

Abstract

The purpose of this paper is to outline the key aspects of how experts make decisions. The central theme of the paper is that decision making in dynamic settings is perceptual rather than conceptual. In high stress, time‐pressured, high stakes, or uncertain environments, the decision maker rapidly assesses the situation and implements a workable course of action. This is referred to as a recognitional approach to decision making. This is in contrast to the view that decision makers gather all the available information, conduct exhaustive, concurrent analysis of the available options, and then choose the optimum solution. This analytical approach also suggests that the reasons for nonoptimal decisions are based on human biases and heuristics. These lines of decision‐making research have implications for both the design of, and training for, complex systems. The purpose of this paper is to provide an overview of the pertinent literature and to serve as a resource for further exploration into the implications for decision aiding, decision support, and complex system design. © 1999 John Wiley & Sons, Inc. Syst Eng 2: 32–45, 1999

Suggested Citation

  • Robert J. B. Hutton & Gary Klein, 1999. "Expert decision making," Systems Engineering, John Wiley & Sons, vol. 2(1), pages 32-45.
    • Handle: RePEc:wly:syseng:v:2:y:1999:i:1:p:32-45
    DOI: 10.1002/(SICI)1520-6858(1999)2:13.0.CO;2-P
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    References listed on IDEAS

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    1. Einhorn, Hj & Hogarth, Rm, 1981. "Behavioral Decision-Theory - Processes Of Judgment And Choice," Journal of Accounting Research, Wiley Blackwell, vol. 19(1), pages 1-31.
    2. Shanteau, James, 1989. "Cognitive heuristics and biases in behavioral auditing: Review, comments and observations," Accounting, Organizations and Society, Elsevier, vol. 14(1-2), pages 165-177, January.
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    Cited by:

    1. Jordan Vazquez & Cécile Godé & Jean-Fabrice Lebraty, 2017. "Les enjeux des environnements big data pour la Police Nationale," Post-Print halshs-02188803, HAL.

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