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Performance Measurement and Management in the Public Sector: Some Lessons from Research Evidence

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  • Jose A. Puppim De Oliveira
  • Yijia Jing
  • Paul Collins
  • Jie Gao

Abstract

During the past decade, there has been an explosion in the literature on performance‐oriented reforms around the globe. What are the major topics discussed in this literature? What can scholars and practitioners learn from it? This study provides an overview of the major themes, strategies, challenges, and outcomes of performance measurement and management reforms by reviewing the literature produced during this period. It shows that useful strategies and tools have been developed for public sector organizational performance improvement. Apart from continuing efforts to examine the role of measurement per se, there has been a shift in focus from performance measurement to performance management in this literature. Nevertheless, research evidence from both developed and developing countries shows that most reforms achieve only mixed results, with both costs and gains and with daunting challenges, such as gaming, remaining. The paper concludes by discussing issues that deserve attention from future research. Copyright © 2015 John Wiley & Sons, Ltd.

Suggested Citation

  • Jose A. Puppim De Oliveira & Yijia Jing & Paul Collins & Jie Gao, 2015. "Performance Measurement and Management in the Public Sector: Some Lessons from Research Evidence," Public Administration & Development, Blackwell Publishing, vol. 35(2), pages 86-96, May.
    • Handle: RePEc:wly:padxxx:v:35:y:2015:i:2:p:86-96
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    Cited by:

    1. Lhawang Ugyel, 2021. "Relationship between public sector reforms and culture: The implementation of NPM‐related performance management reforms in a collectivist and risk averse culture," Public Administration & Development, Blackwell Publishing, vol. 41(5), pages 257-266, December.
    2. Alicja Gębczyńska & Renata Brajer-Marczak, 2020. "Review of Selected Performance Measurement Models Used in Public Administration," Administrative Sciences, MDPI, vol. 10(4), pages 1-20, December.
    3. Carolyn‐Dung Thi Thanh Tran & Brian Dollery, 2021. "All in the Mind: Citizen Satisfaction and Financial Performance in the Victorian Local Government System," Australian Accounting Review, CPA Australia, vol. 31(1), pages 51-64, March.
    4. Oana CHIRICA & Mihai-Alexandru GHIGIU, 2024. "Revenue Sources in the Budgets of Public Higher Education Institutions. An Empirical Examination of Financial and Non-Financial Performance Criteria," CECCAR Business Review, Body of Expert and Licensed Accountants of Romania (CECCAR), vol. 5(2), pages 58-73, February.
    5. Hinrika Droege & Andrea Raggi & Tomás B. Ramos, 2021. "Overcoming Current Challenges for Circular Economy Assessment Implementation in Public Sector Organisations," Sustainability, MDPI, vol. 13(3), pages 1-22, January.
    6. Shahram Ali Kazho & Tarik Atan, 2022. "Public Sector Downsizing and Public Sector Performance: Findings from a Content Analysis," Sustainability, MDPI, vol. 14(5), pages 1-21, March.
    7. Wenbin Luo, 2018. "Evaluating Tourist Destination Performance: Expanding the Sustainability Concept," Sustainability, MDPI, vol. 10(2), pages 1-16, February.

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