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Warranty claims modeling

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  • Vidyadhar Kulkarni
  • Sidney I. Resnick

Abstract

A company wishes to estimate or predict its financial exposure in a reporting period of length T (typically one quarter) because of warranty claims. We propose a fairly general random measure model which allows computation of the Laplace transform of the total claim made against the company in the reporting interval due to warranty claims. When specialized to a Poisson process of both sales and warranty claims, statistical estimation of relevant quantities is possible. The methodology is illustrated by analyzing automobile sales and warranty claims data from a large car manufacturer for a single car model and model year. © 2008 Wiley Periodicals, Inc. Naval Research Logistics, 2008

Suggested Citation

  • Vidyadhar Kulkarni & Sidney I. Resnick, 2008. "Warranty claims modeling," Naval Research Logistics (NRL), John Wiley & Sons, vol. 55(4), pages 339-349, June.
    • Handle: RePEc:wly:navres:v:55:y:2008:i:4:p:339-349
    DOI: 10.1002/nav.20287
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    References listed on IDEAS

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    1. Frank M. Bass, 1969. "A New Product Growth for Model Consumer Durables," Management Science, INFORMS, vol. 15(5), pages 215-227, January.
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