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The use of emotional intelligence capabilities in clinical reasoning and decision‐making: A qualitative, exploratory study

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  • Marie Hutchinson
  • John Hurley
  • Desirée Kozlowski
  • Leeann Whitehair

Abstract

Aims and objectives To explore clinical nurses’ experiences of using emotional intelligence capabilities during clinical reasoning and decision‐making. Background There has been little research exploring whether, or how, nurses employ emotional intelligence (EI) in clinical reasoning and decision‐making. Design Qualitative phase of a larger mixed‐methods study. Methods Semistructured qualitative interviews with a purposive sample of registered nurses (n = 12) following EI training and coaching. Constructivist thematic analysis was employed to analyse the narrative transcripts. Results Three themes emerged: the sensibility to engage EI capabilities in clinical contexts, motivation to actively engage with emotions in clinical decision‐making and incorporating emotional and technical perspectives in decision‐making. Conclusion Continuing to separate cognition and emotion in research, theorising and scholarship on clinical reasoning is counterproductive. Relevance to clinical practice Understanding more about nurses’ use of EI has the potential to improve the calibre of decisions, and the safety and quality of care delivered.

Suggested Citation

  • Marie Hutchinson & John Hurley & Desirée Kozlowski & Leeann Whitehair, 2018. "The use of emotional intelligence capabilities in clinical reasoning and decision‐making: A qualitative, exploratory study," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(3-4), pages 600-610, February.
    • Handle: RePEc:wly:jocnur:v:27:y:2018:i:3-4:p:e600-e610
    DOI: 10.1111/jocn.14106
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    References listed on IDEAS

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    1. Stephanie M Carpenter & J Frank Yates & Stephanie D Preston & Lydia Chen, 2016. "Regulating Emotions during Difficult Multiattribute Decision Making: The Role of Pre-Decisional Coherence Shifting," PLOS ONE, Public Library of Science, vol. 11(3), pages 1-21, March.
    2. Shiah‐Lian Chen & Hsiu‐Ying Hsu & Chin‐Fu Chang & Esther Ching‐Lan Lin, 2016. "An exploration of the correlates of nurse practitioners’ clinical decision‐making abilities," Journal of Clinical Nursing, John Wiley & Sons, vol. 25(7-8), pages 1016-1024, April.
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    Cited by:

    1. Nerea Jiménez-Picón & Macarena Romero-Martín & José Antonio Ponce-Blandón & Lucia Ramirez-Baena & Juan Carlos Palomo-Lara & Juan Gómez-Salgado, 2021. "The Relationship between Mindfulness and Emotional Intelligence as a Protective Factor for Healthcare Professionals: Systematic Review," IJERPH, MDPI, vol. 18(10), pages 1-14, May.
    2. Biyun Ye & Esther Luo & Jie Zhang & Xuelei Chen & Jingping Zhang, 2022. "Moral Sensitivity and Emotional Intelligence in Intensive Care Unit Nurses," IJERPH, MDPI, vol. 19(9), pages 1-11, April.
    3. Nihan TOMRİS KÜÇÜN & Sezen GÜNGÖR, 2020. "Victim Identification, Framing Heuristic And Stress Effects On The Donation Decision," Prizren Social Science Journal, SHIKS, vol. 4(2), pages 22-29, August.

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