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Telephone follow‐up after treatment for breast cancer: views and experiences of patients and specialist breast care nurses

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  • Kinta Beaver
  • Susan Williamson
  • Karen Chalmers

Abstract

Aims and objectives. To explore the views of patients and specialist breast care nurses on telephone follow‐up after treatment for breast cancer. Background. A recent randomised controlled trial demonstrated that nurse‐led telephone follow‐up led to high levels of patient satisfaction with no physical or psychological detriment. This study aimed to explore in more detail the views of patients randomised to telephone follow‐up and the nurses who conducted telephone appointments. Design. Qualitative. Method. Individual interviews with 28 patients and four specialist breast care nurses. Content analysis was used to analyse the interview data. Results. Telephone follow‐up was convenient for patients and provided continuity of care. Speaking on the telephone was perceived as a more ‘normal’ activity than attending hospital outpatient clinics. A structured approach was appreciated, instilling feelings of confidence that all questions had been asked and no errors had been made. Specialist nurses emphasised the high level of skill required to deliver the intervention and perceived that the telephone approach was well able to meet the individual needs of patients. Conclusions. Positive views on telephone follow‐up were reported. An experienced and skilled practitioner, with effective communication skills, is required to deliver the intervention and a period of training is recommended. Nurse‐led telephone interventions have a broader applicability to other disease conditions, although more work is needed to develop appropriate interventions and evaluate their effectiveness. Relevance to clinical practice. Nurses at advanced levels of practice are uniquely placed to deliver such complex interventions. However, a period of initial training with effective peer support and channels for ongoing feedback are essential for administering an intervention that relies on audio rather than visual cues.

Suggested Citation

  • Kinta Beaver & Susan Williamson & Karen Chalmers, 2010. "Telephone follow‐up after treatment for breast cancer: views and experiences of patients and specialist breast care nurses," Journal of Clinical Nursing, John Wiley & Sons, vol. 19(19‐20), pages 2916-2924, October.
  • Handle: RePEc:wly:jocnur:v:19:y:2010:i:19-20:p:2916-2924
    DOI: 10.1111/j.1365-2702.2010.03197.x
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    Cited by:

    1. Cindy E. Woods & Rikki Jones & Eilish O’Shea & Elizabeth Grist & John Wiggers & Kim Usher, 2019. "Nurse‐led postdischarge telephone follow‐up calls: A mixed study systematic review," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(19-20), pages 3386-3399, October.
    2. Kirsten Szöts & Hanne Konradsen & Søren Solgaard & Stina Bogø & Birte Østergaard, 2015. "Nurse‐led telephone follow‐up after total knee arthroplasty – content and the patients’ views," Journal of Clinical Nursing, John Wiley & Sons, vol. 24(19-20), pages 2890-2899, October.
    3. Sarah J. Liptrott & Karina Lovell & Penny Bee, 2020. "Influence of Needs and Experiences of Haemato-Oncology Patients on Acceptability of a Telephone Intervention for Support and Symptom Management: A Qualitative Study," Clinical Nursing Research, , vol. 29(8), pages 627-637, November.
    4. Andrea Kobleder & Hanna Mayer & Beate Senn, 2017. "‘Feeling someone is there for you’ – experiences of women with vulvar neoplasia with care delivered by an Advanced Practice Nurse," Journal of Clinical Nursing, John Wiley & Sons, vol. 26(3-4), pages 456-465, February.
    5. Azadé Azad & Elisabet Sernbo & Veronica Svärd & Lisa Holmlund & Elisabeth Björk Brämberg, 2021. "Conducting In-Depth Interviews via Mobile Phone with Persons with Common Mental Disorders and Multimorbidity: The Challenges and Advantages as Experienced by Participants and Researchers," IJERPH, MDPI, vol. 18(22), pages 1-13, November.
    6. Dawn Stacey & Gail Macartney & Meg Carley & Margaret B. Harrison & The Pan-Canadian Oncology Symptom Triage and Remote Support Group (COSTaRS), 2013. "Development and Evaluation of Evidence-Informed Clinical Nursing Protocols for Remote Assessment, Triage and Support of Cancer Treatment-Induced Symptoms," Nursing Research and Practice, Hindawi, vol. 2013, pages 1-11, February.
    7. Alex Gorod & Leonie Hallo & Susan Merchant, 2021. "Governance of patient‐centred care: A systemic approach to cancer treatment," Systems Research and Behavioral Science, Wiley Blackwell, vol. 38(2), pages 257-271, March.

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