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What drives employees' job performance in green hotels? The mediating effect of employee positive mood and satisfaction

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  • Mai Ngoc Khuong
  • Nguyen Thi Minh Phuong

Abstract

What is vague about identifying the impact of Green Human Resource Management practices (GHRMPs) on employee job performance remains under‐explored in the hospitality literature. Based on the theory of planned behavior, this research examines the role of GHRMPs on employee job performance through employee satisfaction and positive mood. Data was collected from 647 staff in 12 hotels from October 2022 to March 2023 and analyzed through PLS_SEM. Results showed that all factors of GHRMPs positively influence positive moods. The non‐significant result is green knowledge and job satisfaction, whereas green attitudes, green skills, and positive moods directly affect job satisfaction. Also, the role of GHRMPs is to strengthen the positive influence of job performance directly and indirectly through positive mood and job satisfaction. However, environmental skills did not affect job performance. This research provides some contributions to the hospitality literature and practical implications for managers of hotels and practitioners.

Suggested Citation

  • Mai Ngoc Khuong & Nguyen Thi Minh Phuong, 2024. "What drives employees' job performance in green hotels? The mediating effect of employee positive mood and satisfaction," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(6), pages 5759-5776, November.
    • Handle: RePEc:wly:corsem:v:31:y:2024:i:6:p:5759-5776
    DOI: 10.1002/csr.2892
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