IDEAS home Printed from https://ideas.repec.org/a/wly/buseth/v32y2023is2p127-144.html
   My bibliography  Save this article

Team‐level servant leadership and team performance: The mediating roles of organizational citizenship behavior and internal social capital

Author

Listed:
  • Pablo Ruiz‐Palomino
  • Jorge Linuesa‐Langreo
  • Dioni Elche

Abstract

Among the many approaches to leadership, servant leaders stand out for the emphasis they place on the importance of service to their followers, the organization, and the broader community. We develop and test a multilevel mediation model, in which the relationship between servant leadership and team performance is sequentially transmitted through individual‐level organizational citizenship behavior (OCB) and team‐based internal social capital. Multilevel structural equation modeling was applied to a sample of 343 teams, reflecting 835 respondents from various departments at 171 hotels in Spain; both top‐down (between team leaders and individual employees) and bottom‐up relationships (individual employee behavior and team outcomes) were assessed. As anticipated, individual‐level OCB and group‐level internal social capital fully mediated the positive effect of servant leadership on team performance. Our findings illustrate that servant leadership in the team‐based business enterprise context can foster virtuous individual‐level OCB to help build task‐focused community, in which leaders, followers, and teams can flourish for the common good. Thus, managers should know that serving their team members first and foremost is a positive for the flourishing of all involved. As such, policymakers should pursue communication and training initiatives to encourage the practice of servant leadership.

Suggested Citation

  • Pablo Ruiz‐Palomino & Jorge Linuesa‐Langreo & Dioni Elche, 2023. "Team‐level servant leadership and team performance: The mediating roles of organizational citizenship behavior and internal social capital," Business Ethics, the Environment & Responsibility, John Wiley & Sons, Ltd., vol. 32(S2), pages 127-144, September.
  • Handle: RePEc:wly:buseth:v:32:y:2023:i:s2:p:127-144
    DOI: 10.1111/beer.12390
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/beer.12390
    Download Restriction: no

    File URL: https://libkey.io/10.1111/beer.12390?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wly:buseth:v:32:y:2023:i:s2:p:127-144. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: https://onlinelibrary.wiley.com/journal/26946424 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.