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Innovative Model of Management and University Quality through Results Indicators; the KPI’s Cross Impact Matrix of the Universidad Bernardo O’Higgins

Author

Listed:
  • Escobar Claudio Ruff
  • Toledo Marcelo Ruiz

    (University Bernardo O’Higgins, Chile)

Abstract

Currently, higher education faces the great challenge of promoting the enduring improvement of its actions, and thus achieve not only satisfaction and integral formation of its students, but also a permanent growth and institutional development. At the World Conference of Higher Education, CMES 2009, the subject of quality and university management was emphasized, understanding that both favor the decision-making that directly benefits the continuous progress by incorporating mechanisms and instruments that ensure quality, such as: the hiring of qualified personnel, the optimization of resources and the accomplishment of institutional goals.

Suggested Citation

  • Escobar Claudio Ruff & Toledo Marcelo Ruiz, 2018. "Innovative Model of Management and University Quality through Results Indicators; the KPI’s Cross Impact Matrix of the Universidad Bernardo O’Higgins," Valahian Journal of Economic Studies, Sciendo, vol. 9(2), pages 69-82, November.
    • Handle: RePEc:vrs:vaecst:v:9:y:2018:i:2:p:69-82:n:7
    DOI: 10.2478/vjes-2018-0019
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    More about this item

    Keywords

    quality indicators; educational management; institutional matrix; Balanced Scorecard;
    All these keywords.

    JEL classification:

    • I2 - Health, Education, and Welfare - - Education
    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions

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