The impact of the logistics management in customer satisfaction
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DOI: 10.2478/picbe-2018-0036
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References listed on IDEAS
- Dekker, Rommert & Bloemhof, Jacqueline & Mallidis, Ioannis, 2012.
"Operations Research for green logistics – An overview of aspects, issues, contributions and challenges,"
European Journal of Operational Research, Elsevier, vol. 219(3), pages 671-679.
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- Gunasekaran, A. & Patel, C. & McGaughey, Ronald E., 2004. "A framework for supply chain performance measurement," International Journal of Production Economics, Elsevier, vol. 87(3), pages 333-347, February.
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Keywords
logistics activities; customer satisfaction; small and mid-sized companies; logistics management; customer service;All these keywords.
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