IDEAS home Printed from https://ideas.repec.org/a/vrs/organi/v52y2019i3p204-217n3.html
   My bibliography  Save this article

How Robot/human Orchestration Can Help in an HR Department: A Case Study From a Pilot Implementation

Author

Listed:
  • Šimek Dalibor

    (Silesian University in Opava, School of Business Administration in Karvina, Univerzitní náměstí 1934/3, 733 40Karviná, Czech Republic)

  • Šperka Roman

    (Silesian University in Opava, School of Business Administration in Karvina, Univerzitní náměstí 1934/3, 733 40Karviná, Czech Republic)

Abstract

Background and Purpose: Motivation of this research is to explore the current trend in automating the business processes through software robots (Robotic Process Automation – RPA) and its managing within enterprise environment where most of the processes are executed by human workforce. As the RPA technology expands the demand for its coordinating grows as well. The possible solution to this challenge is shown in case study research in form of implementing orchestration platform to a concrete business process of onboarding in HR department of a multinational company. The aim of this paper is to explore the phases and activities of the pilot project implementation of Robotic Service Orchestration (RSO) in combination with RPA technology and to assess the potential benefits.Design/Methodology/Approach: Case study research approach was selected to explore the research phenomena, which is the implementation of RSO platform in combination with RPA technology and assessing incoming benefits. The case is formed with 2 companies – (1) multinational company with ongoing effort of automating onboarding process, (2) technology and consulting company delivering the automation solution. Data were collected through semi-structured interviews with respondents from two involved companies and by analysing internal documents.Results: The analysis of case provided in this paper revealed some key insights: (1) strategical position of RSO and tactical position of RPA towards the existing legacy systems, (2) need for increased focus on initial process modelling phase, (3) Application Programming Interface (API) integration is more viable solution for RPA, (4) the biggest benefit of RPA - its agility, (5) future potential of the RSO replacing the BPMS.Conclusions: First of all, there is a need of higher number of software robots adopted in a company before orchestration could pay off. On the other side, current Business Process Management Systems (BPMS) solutions don’t offer functionalities for managing human and software robots workforce altogether. RPA is expected to expand and without proper orchestration the effectivity will not grow constantly.

Suggested Citation

  • Šimek Dalibor & Šperka Roman, 2019. "How Robot/human Orchestration Can Help in an HR Department: A Case Study From a Pilot Implementation," Organizacija, Sciendo, vol. 52(3), pages 204-217, August.
    • Handle: RePEc:vrs:organi:v:52:y:2019:i:3:p:204-217:n:3
    DOI: 10.2478/orga-2019-0013
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/orga-2019-0013
    Download Restriction: no
    File URL: https://libkey.io/10.2478/orga-2019-0013?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:organi:v:52:y:2019:i:3:p:204-217:n:3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.