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Does Grade Level Matter for the Assessment of Business Process Management Maturity?

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  • Gabryelczyk Renata

    (University of Warsaw, Faculty of Economic Sciences, Poland)

Abstract

The purpose of this paper is to create and test the practical application of a business process management maturity assessment conducted at two different grade levels (management and professional level) in an organization. The conceptual framework for this research includes creating a business process maturity indicator (BPMI) for six process areas: strategy, documentation, optimization, implementation, execution, and controlling. The comparative analysis of the business process management maturity is performed using the BPMI on two cases: inside a single organization and the sector internally.

Suggested Citation

  • Gabryelczyk Renata, 2016. "Does Grade Level Matter for the Assessment of Business Process Management Maturity?," Naše gospodarstvo/Our economy, Sciendo, vol. 62(2), pages 3-11, June.
    • Handle: RePEc:vrs:ngooec:v:62:y:2016:i:2:p:3-11:n:1
    DOI: 10.1515/ngoe-2016-0007
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    References listed on IDEAS

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    1. Narcyz Roztocki & Heinz Roland Weistroffer, 2015. "Information and Communication Technology in Transition Economies: An Assessment of Research Trends," Information Technology for Development, Taylor & Francis Journals, vol. 21(3), pages 330-364, July.
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