New Factors Inducing Changes in the Retail Banking Customer Relationship Management (CRM) and Their Exploration by the Fintech Industry
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DOI: 10.1515/fman-2016-0006
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References listed on IDEAS
- Anjali Kumar & Ajai Nair & Adam Parsons & Eduardo Urdapilleta, 2006. "Expanding Bank Outreach through Retail Partnerships : Correspondent Banking in Brazil," World Bank Publications - Books, The World Bank Group, number 7038.
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Keywords
customer relationship management; omni-channel; financial institution strategy; FinTech; banking regulation; retail banking; client behavior; technological progress; process management; customer journey; social empowerment;All these keywords.
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