Managing Customer Satisfaction In The Restaurant Industry: A Word From Managers
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DOI: 10.1515/ethemes-2014-0023
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- Nicolas Guéguen & Christine Petr, 2006. "Odors and consumer behavior in arestaurant," Post-Print halshs-00094108, HAL.
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Keywords
customer satisfaction; restaurants; service quality; SERVQUAL; management; zadovoljstvo gosta; restorani; kvalitet usluge; SERVQUAL; menadžment;All these keywords.
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