IDEAS home Printed from https://ideas.repec.org/a/vrs/ecoman/v15y2023i3p27-41n6.html
   My bibliography  Save this article

Multi-skilled workforce scheduling with training and welfare considerations

Author

Listed:
  • Peña Diana A.

    (Universidad Icesi, Colombia)

  • Osorio Andrés F.

    (Universidad Icesi, Colombia)

  • Orejuela Juan P.

    (Escuela de Ingeniería Industrial, Universidad del Valle, Colombia)

  • Idarraga Juan C.

    (Universidad Icesi, Colombia)

Abstract

Flexibility in workforce scheduling in services is necessary to reduce the impact of demand uncertainty, absenteeism, and desertion while maintaining high service levels. This paper studies the workforce scheduling problem, including multiple skill accumulation, training, and welfare, as well as flexibility for employees and the company. All these elements are modelled and included in a mixed-integer linear programming (MILP) model that maximises their accumulated skill level. A real case study based on the scheduling of lab assistants to laboratory practices at a university in Colombia is used to generate numerical experiments. Different experiments were conducted, and the results show that the level of skill achieved is highly sensitive to the number of assistants and the number of allocations. The experiments also showed that, while keeping the same number of lab assistants, it is possible to include flexibility and welfare constraints. Finally, the proposed model can generate schedules that achieve high levels of skills and meet the different constraints of the model, including balance, accumulation, demand and welfare.

Suggested Citation

  • Peña Diana A. & Osorio Andrés F. & Orejuela Juan P. & Idarraga Juan C., 2023. "Multi-skilled workforce scheduling with training and welfare considerations," Engineering Management in Production and Services, Sciendo, vol. 15(3), pages 27-41, September.
    • Handle: RePEc:vrs:ecoman:v:15:y:2023:i:3:p:27-41:n:6
    DOI: 10.2478/emj-2023-0018
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/emj-2023-0018
    Download Restriction: no
    File URL: https://libkey.io/10.2478/emj-2023-0018?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Leslie C. Edie, 1954. "Traffic Delays at Toll Booths," Operations Research, INFORMS, vol. 2(2), pages 107-138, May.
    2. Eliezer Kaplansky & Amnon Meisels, 2007. "Distributed personnel scheduling—negotiation among scheduling agents," Annals of Operations Research, Springer, vol. 155(1), pages 227-255, November.
    3. Salem Al-Yakoob & Hanif Sherali, 2007. "Mixed-integer programming models for an employee scheduling problem with multiple shifts and work locations," Annals of Operations Research, Springer, vol. 155(1), pages 119-142, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Van den Bergh, Jorne & Beliën, Jeroen & De Bruecker, Philippe & Demeulemeester, Erik & De Boeck, Liesje, 2013. "Personnel scheduling: A literature review," European Journal of Operational Research, Elsevier, vol. 226(3), pages 367-385.
    2. Partha Chakroborty & Rahul Gill & Pranamesh Chakraborty, 2016. "Analysing queueing at toll plazas using a coupled, multiple-queue, queueing system model: application to toll plaza design," Transportation Planning and Technology, Taylor & Francis Journals, vol. 39(7), pages 675-692, October.
    3. Arpan Rijal & Marco Bijvank & Asvin Goel & René de Koster, 2021. "Workforce Scheduling with Order-Picking Assignments in Distribution Facilities," Transportation Science, INFORMS, vol. 55(3), pages 725-746, May.
    4. Mirko Kremer & Francis de Véricourt, 2022. "Mismanaging diagnostic accuracy under congestion," ESMT Research Working Papers ESMT-22-01, ESMT European School of Management and Technology.
    5. Delasay, Mohammad & Ingolfsson, Armann & Kolfal, Bora & Schultz, Kenneth, 2019. "Load effect on service times," European Journal of Operational Research, Elsevier, vol. 279(3), pages 673-686.
    6. Aykin, Turgut, 2000. "A comparative evaluation of modeling approaches to the labor shift scheduling problem," European Journal of Operational Research, Elsevier, vol. 125(2), pages 381-397, September.
    7. Castillo, Ignacio & Joro, Tarja & Li, Yong Yue, 2009. "Workforce scheduling with multiple objectives," European Journal of Operational Research, Elsevier, vol. 196(1), pages 162-170, July.
    8. Young-Chae Hong & Amy Cohn & Stephen Gorga & Edmond O’Brien & William Pozehl & Jennifer Zank, 2019. "Using Optimization Techniques and Multidisciplinary Collaboration to Solve a Challenging Real-World Residency Scheduling Problem," Interfaces, INFORMS, vol. 49(3), pages 201-212, May.
    9. Luss, Hanan & Rosenwein, Moshe B., 1997. "Operations Research applications: Opportunities and accomplishments," European Journal of Operational Research, Elsevier, vol. 97(2), pages 220-244, March.
    10. Gary M. Thompson, 1997. "Labor staffing and scheduling models for controlling service levels," Naval Research Logistics (NRL), John Wiley & Sons, vol. 44(8), pages 719-740, December.
    11. Banu Sungur & Cemal Özgüven & Yasemin Kariper, 2017. "Shift scheduling with break windows, ideal break periods, and ideal waiting times," Flexible Services and Manufacturing Journal, Springer, vol. 29(2), pages 203-222, June.
    12. repec:dgr:rugsom:02a67 is not listed on IDEAS
    13. Restrepo, María I. & Lozano, Leonardo & Medaglia, Andrés L., 2012. "Constrained network-based column generation for the multi-activity shift scheduling problem," International Journal of Production Economics, Elsevier, vol. 140(1), pages 466-472.
    14. Linda V. Green & Peter J. Kolesar, 1998. "A Note on Approximating Peak Congestion in Mt/G/\infty Queues with Sinusoidal Arrivals," Management Science, INFORMS, vol. 44(11-Part-2), pages 137-144, November.
    15. John Boudreau & Wallace Hopp & John O. McClain & L. Joseph Thomas, 2003. "On the Interface Between Operations and Human Resources Management," Manufacturing & Service Operations Management, INFORMS, vol. 5(3), pages 179-202, September.
    16. Carri W. Chan & Linda V. Green & Suparerk Lekwijit & Lijian Lu & Gabriel Escobar, 2019. "Assessing the Impact of Service Level When Customer Needs Are Uncertain: An Empirical Investigation of Hospital Step-Down Units," Management Science, INFORMS, vol. 65(2), pages 751-775, February.
    17. Chapados, Nicolas & Joliveau, Marc & L’Ecuyer, Pierre & Rousseau, Louis-Martin, 2014. "Retail store scheduling for profit," European Journal of Operational Research, Elsevier, vol. 239(3), pages 609-624.
    18. Ingolfsson, Armann & Campello, Fernanda & Wu, Xudong & Cabral, Edgar, 2010. "Combining integer programming and the randomization method to schedule employees," European Journal of Operational Research, Elsevier, vol. 202(1), pages 153-163, April.
    19. Mohammad Delasay & Armann Ingolfsson & Bora Kolfal, 2016. "Modeling Load and Overwork Effects in Queueing Systems with Adaptive Service Rates," Operations Research, INFORMS, vol. 64(4), pages 867-885, August.
    20. Michael J. Brusco & Larry W. Jacobs, 1998. "Personnel Tour Scheduling When Starting-Time Restrictions Are Present," Management Science, INFORMS, vol. 44(4), pages 534-547, April.
    21. Leung, Polly P.L. & Wu, C.H. & Kwong, C.K. & Ip, W.H. & Ching, W.K., 2021. "Digitalisation for optimising nursing staff demand modelling and scheduling in nursing homes," Technological Forecasting and Social Change, Elsevier, vol. 164(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:ecoman:v:15:y:2023:i:3:p:27-41:n:6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.