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Quality Management in the Higher Education of the Republic of Moldova as a Framework for University Performance

Author

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  • Prisacaru Veronica

    (Department of General Economy, Faculty of Economics, State Agrarian University of Moldova, Republic of Moldova)

  • Litvin Aurelia

    (Department of Business and Administration, Faculty of Economics, State Agrarian University of Moldova, Republic of Moldova)

Abstract

This investigation is focused on two objectives: 1) explaining the relationship between quality management and performance management in higher education; 2) evaluating the existing quality management systems in the higher education institutions of the Republic of Moldova. In order to accomplish the first objective, a comparative theoretical analysis of the quality management and performance management was carried out in terms of common aspects and distinctive peculiarities. Consequently, it was reasoned that the performance management system of a higher education institution is created and functions on the basis of the quality management system by extending the area of the quality objectives to the level at which they will ensure performance or, in other terms, by moving towards excellence. In order to achieve the second objective, an opinion survey for the teaching and managerial staff from 6 universities was carried out. As a consequence of processing the obtained results, there were identified problems related to the functioning of the quality management systems. The investigation resulted in the formulation of a set of recommendations for the higher education institutions of the Republic of Moldova in order to increase the efficiency of the quality management systems functioning and thus to ensure an efficient management.

Suggested Citation

  • Prisacaru Veronica & Litvin Aurelia, 2017. "Quality Management in the Higher Education of the Republic of Moldova as a Framework for University Performance," Scientific Annals of Economics and Business, Sciendo, vol. 64(4), pages 431-446, December.
    • Handle: RePEc:vrs:aicuec:v:64:y:2017:i:4:p:431-446:n:2
    DOI: 10.1515/saeb-2017-0027
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    More about this item

    Keywords

    higher education; performance management; quality management;
    All these keywords.

    JEL classification:

    • I12 - Health, Education, and Welfare - - Health - - - Health Behavior
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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