IDEAS home Printed from https://ideas.repec.org/a/vra/pr2010/y2020i1p596-603.html
   My bibliography  Save this article

Interaction Between New Technologies And The Experience Of The Guests In The Hospitality Industry

Author

Listed:
  • Kosara Gotseva

    (University of National and World Economy, Sofia)

Abstract

The scientific report aims to highlight the positive interaction between technology and hotel guests. The relationship between technology and customer experience is examined. The role of innovation as a tool for enhancing the positive experience of tourists is highlighted. The focus is on digital applications and their relationship to satisfaction. The main global trends that demonstrate the impact of hotel automation on visitor satisfaction are outlined. Attention has been focused on research from recent years. The author defends the thesis that guests seek interaction with automation as it directly affects the quality of service and thus enhances their positive experience. Innovation is a key tool for creating a quality experience.

Suggested Citation

  • Kosara Gotseva, 2020. "Interaction Between New Technologies And The Experience Of The Guests In The Hospitality Industry," Anniversary Scientific Conference with International Participation TOURISM AND CONNECTIVITY 2020, University publishing house "Science and Economics", University of Economics - Varna, issue 1, pages 596-603, October.
    • Handle: RePEc:vra:pr2010:y:2020:i:1:p:596-603
    DOI: 10.36997/TC2020.596
    as

    Download full text from publisher

    File URL: https://drive.google.com/uc?export=download&id=1lm3SiZjQO2mQeT0v2sYKaQwRDHpthjUl
    Download Restriction: no
    File URL: https://libkey.io/10.36997/TC2020.596?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Keywords

    hospitality industry; interaction; experience; technology; global trends.;
    All these keywords.

    JEL classification:

    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vra:pr2010:y:2020:i:1:p:596-603. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Pavel Petrov (email available below). General contact details of provider: https://edirc.repec.org/data/uevarbg.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.