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The effect of product quality and price toward repurchase intention at Taco Casa Bali during Covid-19 pandemic

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  • Putu Ema Werdiastuti
  • Agustiono Agustiono

Abstract

Due to Covid-19 pandemic, sales and the number of visitors to Taco Casa Bali have decreased. In this changing situation, repurchase inten­tion is very important for the continuity of the culinary business, so it is important to find out the factors that influence it. The research aimed to determine the effect of product quality and price in influ­encing customer satisfaction on customer repurchase intentions at Taco Casa Bali during Covid-19 pandemic. Although variables in this research are not new, there is still inconsistency in the findings and also this paper factors in Covid-19 pandemic situation. Sample size consisted of 97 respondents. Using Smart-PLS version 3.9, results showed that product quality does not affect the customer repurchase intention. Price and customer satisfaction affect the customer repur­chase intention. Product quality and price affect customer satisfac­tion. Customer satisfaction does not act as a mediator for product quality and price on customer repurchase intention. Implications of practice for this paper are discussed in the end of section.

Suggested Citation

  • Putu Ema Werdiastuti & Agustiono Agustiono, 2022. "The effect of product quality and price toward repurchase intention at Taco Casa Bali during Covid-19 pandemic," Asian Management and Business Review, Master of Management, Department of Management, Faculty of Business and Economics Universitas Islam Indonesia, vol. 2(2), pages 193-206.
    • Handle: RePEc:uii:jrambr:v:2:y:2022:i:2:p:193-206:id:24849
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    File URL: https://journal.uii.ac.id/AMBR/article/view/24849
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    References listed on IDEAS

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    1. Habeeb Syed & K. Francis Sudhakar & T. Rahul, 2021. "Antecedents of repurchase intentions in Indian e-commerce," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 38(2), pages 219-239.
    2. Sunil Atulkar, 2021. "Service quality dimensions and repurchase intentions in online shopper: an Indian experience," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 33(2), pages 180-197.
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