IDEAS home Printed from https://ideas.repec.org/a/tuz/journl/v14y2016i1p53-67.html
   My bibliography  Save this article

The Effect Of Organizational Communication Towards Resistance To Change: A Case Study In Banking Sector

Author

Listed:
  • Betül AKAN

    (Namik Kemal University, Hayrabolu Vocational School, Turkey)

  • Funda ER ÜLKER

    (Namik Kemal University, Hayrabolu Vocational School, Turkey)

  • Agah Sinan ÜNSAR

    (Trakya University, Faculty of Economic and Administrative Sciences)

Abstract

Resistance to change is a significant factor that has a direct effect on change efforts. If the employees are well-informed about the organizational change process, and if their opinions are asked regarding the decisions to be taken in explanation of the change process, the employees would adopt the change process and it would help breaking their resistance to change. Accordingly, it is aimed in this study to analyze the influence of organizational communication on resistance to change. Recent studies may accept that effective organizational communication is one of the primary determinants of resistance to change. In line with the purpose of the study, data have been collected through questionnaire method from 406 state and private bank employees in Marmara Region (Turkey).The data obtained have been analyzed through exploratory factor analysis, correlation analysis and Mann- Whitney U difference test. Multiple regression analysis has also been made in order to explain the characteristics of the relations, which have been determined through correlation analysis. According to the results of the research, a positive, but insignificant relationship has been observed between goal setting and critical communication, which are the two sub- dimensions of resistance to change and organizational communication. It has been observed that a very insignificant part of the variability in employees’ resistance to change levels has been explained through goal- setting and critical communication. In has also bee observed that private bank employees resist more to change than state bank employees.

Suggested Citation

  • Betül AKAN & Funda ER ÜLKER & Agah Sinan ÜNSAR, 2016. "The Effect Of Organizational Communication Towards Resistance To Change: A Case Study In Banking Sector," Economic Review: Journal of Economics and Business, University of Tuzla, Faculty of Economics, vol. 14(1), pages 53-67, May.
    • Handle: RePEc:tuz:journl:v:14:y:2016:i:1:p:53-67
    as

    Download full text from publisher

    File URL: http://www.ef.untz.ba/images/Casopis/May2016/4.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Zeljko Turkalj & Ivana Fosic, 2009. "Organizational Communication as an Important Factor of Organizational Behaviour," Interdisciplinary Management Research, Josip Juraj Strossmayer University of Osijek, Faculty of Economics, Croatia, vol. 5, pages 33-42.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Julius Paulikas & BirutÄ— PaulikienÄ—, 2022. "Impact of the communicated information content on employee resistance to change," Insights into Regional Development, VsI Entrepreneurship and Sustainability Center, vol. 4(3), pages 61-75, September.
    2. Aristides Papathomas & George Konteos, 2024. "Financial institutions digital transformation: the stages of the journey and business metrics to follow," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(2), pages 590-606, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.

      More about this item

      Keywords

      Organizational Communication; Change; Resistance; Banking Sector;
      All these keywords.

      JEL classification:

      • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

      Statistics

      Access and download statistics

      Corrections

      All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tuz:journl:v:14:y:2016:i:1:p:53-67. See general information about how to correct material in RePEc.

      If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

      If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

      If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

      For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Senad Celikovic (email available below). General contact details of provider: https://edirc.repec.org/data/efutzba.html .

      Please note that corrections may take a couple of weeks to filter through the various RePEc services.

      IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.