Enhancement of the Quality Assurance Model at the Slovak University: Case Study

Purpose: The aim of the paper is to present an enhanced internal quality assurance model based on the requirements of ISO 9001:2015 European Standards and Guidelines (ESG) principles, criteria for accreditation, and data management support in the web-based environment developed within the European Structural Fund (ESF) project. Methodology/Approach: A literary survey and personal interviews with university representatives and ICT professionals have been conducted to evaluate and analyse the possibility of the enhanced internal quality assurance model implementation at the university. The SWOT analysis and TELOS framework feasibility study have been used to design the proposal for the decision makers. Findings: A case study confirmed the feasibility of an enhanced quality assurance model utilisation and also revealed the possibility of the existing system of quality management improvement concerning the teaching and learning process. Research Limitation/implication: The study is the output of an ESF project and is supposed to be implemented by top management in the very near future. Originality: The originality of the solution is that it connects the existing university QMS to the ESG standards and evaluation criteria for the internal system of quality assurance in Higher Education Institutions (HEI) in Slovakia. The case study showed that the utilisation of a web-based quality management system has many advantages in comparison to the existing decentralised data management system.