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"Lift and Shift": Moving the Back Office to India

Author

Listed:
  • Rafiq Dossani

    (, Asia/Pacific Research Center, Stanford University, E309 Encina Hall, 616 Serra Street, Stanford, CA 94305-6055)

  • Martin Kenney

    (, Department of Human and Community Development, University of California, Davis, 1 Shields Ave., Davis, CA 95616)

Abstract

The recent growth in offshoring business processes is driven by the need for cost savings, but, because of the potential for both the quantity and quality of work that may be done overseas, has larger implications for the service economy in developed countries. This paper uses India as a case study to examine the business, knowledge-related, and technological considerations that drive the globalization of business process fulfillment. It also examines the industrial structure that is emerging in India for the work and draws conclusions about its future and its implications for service workers in developed countries. (c) 2004 The Massachusetts Institute of Technology.

Suggested Citation

  • Rafiq Dossani & Martin Kenney, 2003. ""Lift and Shift": Moving the Back Office to India," Information Technologies and International Development, MIT Press, vol. 1(2), pages 21-37, January.
    • Handle: RePEc:tpr:itintd:v:1:y:2003:i:2:p:21-37
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    Citations

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    Cited by:

    1. Sun, Sunny Li & Chen, Victor Z. & Sunny, Sanwar A. & Chen, Jie, 2019. "Venture capital as an innovation ecosystem engineer in an emerging market," International Business Review, Elsevier, vol. 28(5), pages 1-1.
    2. Thun,Eric & Taglioni,Daria & Sturgeon,Timothy J. & Dallas,Mark Peter, 2022. "Massive Modularity : Understanding Industry Organization in the Digital Age — TheCase of Mobile Phone Handsets," Policy Research Working Paper Series 10164, The World Bank.
    3. Martin Tobal, 2019. "A model of wage and employment effects of service offshoring," Canadian Journal of Economics/Revue canadienne d'économique, John Wiley & Sons, vol. 52(1), pages 303-338, February.
    4. Molintas, Dominique Trual, 2010. "Globalisation impact on Danish SME: Offshore Outsourcing & local competitiveness," MPRA Paper 96529, University Library of Munich, Germany.
    5. Anne Anderson & E. James Cowan & Karen C. Denning, 2015. "Human Capital Reorganizations and Market Performance: U.S. Firms," Business and Economic Research, Macrothink Institute, vol. 5(2), pages 97-121, December.
    6. Brown, Clair & Sturgeon, Timothy & Lane, Julia, 2014. "Using a business function framework to examine outsourcing and offshoring by US organizations," Institute for Research on Labor and Employment, Working Paper Series qt7cw581tg, Institute of Industrial Relations, UC Berkeley.
    7. Robert Grzanka, 2007. "Umiędzynarodowienie sektora usług," Gospodarka Narodowa. The Polish Journal of Economics, Warsaw School of Economics, issue 7-8, pages 43-63.
    8. E. James Cowan & Karen C. Denning & Anne Anderson & Xiaohui Yang, 2018. "Divergent Market Responses to Human Capital Reorganizations," Business and Economic Research, Macrothink Institute, vol. 8(1), pages 212-243, March.
    9. Larsen, Marcus M., 2016. "Failing to estimate the costs of offshoring: A study on process performance," International Business Review, Elsevier, vol. 25(1), pages 307-318.
    10. Christian Geisler Asmussen & Marcus M. Larsen & Torben Pedersen, 2016. "Organizational Adaptation in Offshoring: The Relative Performance of Home- and Host-Based Learning Strategies," Organization Science, INFORMS, vol. 27(4), pages 911-928, August.
    11. Lewin, Arie Y. & Volberda, Henk W., 2011. "Co-evolution of global sourcing: The need to understand the underlying mechanisms of firm-decisions to offshore," International Business Review, Elsevier, vol. 20(3), pages 241-251, June.

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